Air Logistics Healthcare Customer Care Specialist
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Apply now as Customer Care Specialist!
How you create impact
- Take ownership of shipments, ensuring efficient file handling and availability of customer data and requirements to enable stakeholder teams to meet customer expectations while maintaining regulatory and compliance standards
- Monitor shipments consistently and communicate proactively with customers. Handle customer feedback, complaints, and escalations promptly, ensuring swift corrective actions are taken
- Stay informed about customer-facing digital solutions and encourage their usage. Participate in relevant training to keep up with the latest tools and knowledge
- Actively contribute to customer implementations, either as support or lead, ensuring collaboration from OCC/RCC/OM as needed. Participate in GCIM Scalable training sessions
- Manage and foster customer growth, while focusing on customer retention and satisfaction
- Drive profitability by focusing on spot quotation execution, fast response times, upselling and promoting KN products, conducting ongoing GP analysis, and liaising with stakeholders responsible for procurement
What we would like you to bring
- First experience in freight forwarding, preferably within Air Logistics; experience in the Healthcare vertical is a plus
- Strong collaboration and communication skills, with the ability to drive cross-team alignment
- Ability to adapt to changing environments and requirements
- Focused on customer solutions and skilled in conflict resolution
- Constant drive for customer satisfaction while maximizing profitability
- Fluency in English
What's in it for you
Kuehne+Nagel offers a wide range of attractive employee benefits designed to support your well‑being, development, and long-term career growth.
- Competitive salary, commuting allowance, and holiday allowance
- 27 vacation days
- Meal vouchers
- Hospitalisation insurance
- Group insurance
- Development opportunities via our internal learning platform
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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