Front Desk Agent at The Plaza Doha LXR Hotels & Resorts

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Desk Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make every guest’s stay welcoming, comfortable, and enjoyable. Through exceptional service, personalized interactions, and a genuine commitment to guest satisfaction, you help create unforgettable experiences from arrival to departure.

Here's what you'll do during a typical day as a Front Desk Agent:

• Deliver a warm welcome: Greet guests upon arrival and provide a friendly, professional check-in experience by verifying reservation details, assigning rooms, issuing room keys, and sharing relevant hotel information and services.
• Support efficient check-out: Process guest departures accurately by reviewing charges, handling payments, issuing receipts, and ensuring a seamless and positive departure experience.
• Provide hotel and local knowledge: Maintain a thorough understanding of hotel facilities, room categories, rates, promotions, and local attractions to effectively assist guests with inquiries and recommendations.
• Promote hotel services: Utilize upselling and cross-selling techniques to recommend hotel amenities, dining options, room upgrades, and other services that enhance the guest experience while maximizing revenue opportunities.
• Delight our guests: Respond promptly and professionally to guest requests, questions, and concerns, resolving issues efficiently to ensure guest satisfaction throughout their stay.
• Manage guest communications: Handle telephone calls, emails, messages, and internal communications accurately and courteously, ensuring all guest needs are addressed in a timely manner.
• Maintain front desk operations: Ensure guest records, reservations, billing information, and daily reports are accurate and up to date while adhering to hotel policies and procedures.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.