Patient Services Representative

Skip to main content Go to homepage Talent Community (opens in a new tab) (0) Saved Jobs Contact Us Search Jobs Job details Search Jobs Search Jobs by Keyword Location Radius Select 5 miles 15 miles 25 miles 35 miles 50 miles 75 miles 100 miles Search Patient Services Representative Plano, Texas Apply Save Job ATS: UKG Job ID: PATIE005439 Date posted: 06/29/2026 Category: Clinical Support About SoundFounded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.Why join us?A remote-first culture that values flexibility and collaborationOpportunities to grow your career while making a real impactA team that champions inclusivity, innovation, and excellenceWhether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.Sound Physicians offers a competitive benefits package inclusive of the items below, and more:Medical insurance, Dental insurance, and Vision insuranceHealth care and dependent care flexible spending account401(k) retirement savings plan with a company matchPaid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policyTen company-paid holidays per yearAbout the TeamSouthwest Pulmonary Associates, with locations in Dallas and Plano, Texas, has been a trusted part of the community for over 30 years. Our experienced team is dedicated to providing continuity of care in both inpatient and outpatient settings, ensuring that patients receive expert support every step of the way. About the RoleThe Patient Service Representative assumes a pivotal role in our practice relating directly and indirectly to patient satisfaction and to the ultimate success of the clinic. Given the integral nature of the position, the front office medical assistant’s demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Southwest Pulmonary as a division of Sound Physicians. This role will serve as both the first and last point of contact for or patients.The perfect candidate must be a team player, highly motivated and demonstrate a positive attitude. This individual will assist in checking patients in/out, collecting copays, verifying benefits, scheduling procedures, answering phones, scheduling appointments and other duties as assigned.The Details: Full-Time, 100% In office: Mon-Fri,  8am-4:30pm/5pm,Plano, Tx 75093Essential Duties and ResponsibilitiesAnswering and triaging incoming calls Scheduling patient appointmentsTaking messages and routing to appropriate physicianEnsuring patient messages are addressed by the end of each dayPaging calls to physicians when necessaryPreparing patient charts for upcoming appointmentsConfirming appointments with patients a week in advanceAssisting anyone who approaches the front desk – patients, vendors, etc.Verifying insurance and obtaining referrals if neededChecking patients in/outPrinting demographic update sheet on all scheduled patientsVerifying patient information is accurate and up to dateCollecting co-payments and outstanding balances at point of visitForwarding pre-certification...