Junior Operations & Claims Manager

top of pageBOOK DEMO< BackJunior Operations & Claims ManagerAustria*Ideally, you work on-site (in Vienna), but hybrid/remote work is possible.Our ClientJoin an innovative and fast-growing team at a recently established InsurTech which is part of a leading insurance group across Central and Eastern Europe. The company's mission is to help consumers to easily protect what matters to them, whenever they purchase goods & services from telcos, travel companies, airlines, marketplaces, retailers and various other businesses. Therefore, insurance offerings are directly integrated in the respective customer journeys and even products making the process natural, seamless and even enjoyable. With extensive industry experience and strong international presence, the company is confident to play an important role in the rapidly developing markets across the CEE region and beyond. Its modern tech platform allows to design and build innovative, relevant products within short time spans, and leverage data wherever reasonable. If you are passionate about leveraging technology to enhance operations and claims management, we would love to hear from you!Key ResponsibilitiesWe are seeking a detail-oriented and proactive Junior Operations & Claims Manager to join our dynamic team based in Vienna. This role is ideal for someone who is looking to start or further a career in the insurance industry. While prior experience in claims or operations is preferred, it is not required. The successful candidate will be responsible internally for the operations and claims processes, and ensures efficiency, accuracy, and superior customer service. Key Responsibilities: Claims Management Assist in the intake, processing, and resolution of insurance claims Review and verify claim documentation for accuracy and completeness Communicate with claimants, policyholders, and service providers to gather necessary information Support the claims adjudication process by preparing and submitting relevant documentation Operations Support Aid the development and implementation of operational procedures and policies Monitor and analyse operational metrics to identify areas for improvement Coordinate with other departments to streamline processes and enhance operational efficiency Assist in the preparation of reports and presentations for senior management Customer Service Provide exceptional customer service to policyholders, addressing inquiries and resolving issues in a timely manner Educate clients on claim processes and policy details Maintain positive relationships with clients and stakeholders through effective communication Compliance and Risk Management Ensure all claims and operational activities comply with industry regulations and company policies Assist in the identification and mitigation of operational risks Technology Integration Utilise company's platform and tools to enhance claims and operations processes Participate in the selection and testing of new software and technologies Provide feedback on technology solutions to improve user experience and efficiency You Are Fluent in German and English Bachelor's degree in Business Administration (ideally with focus on insurance, risk management or similar), Economics or related field Strong analytical and problem-solving skills Excellent verbal and written communication skills Orientation to detail with strong organisational skills Ability to work independently and as part of a team Customer-focus with a commitment to high-quality service Preferred: 1-2 years of experience in claims management or insurance operations The Company offers Continuous learning and professional growth opportunities Flexible working hours & hybrid/remote work model possible A competitive salary Modern workspace Work-life balance & family benefits Health & sports programme Additional company benefits I have read and accept the candidate privacy noticeApply Now*KASKO, acting on behalf of its...