Onboarding and Implementation Manager

Home Onboarding and Implementation Manager Full-Time About BIKBIK is India's leading marketing automation platform for e-commerce. We help brands driverevenue through WhatsApp, email, SMS, and AI-powered chatbots — and we work with 200+brands including Tata, Duroflex, Nat Habit, and Sweet Karam Coffee. Backed by SequoiaCapital and Y Combinator, we process over a billion customer events a year and grow everymonth.The RoleYou own two things: getting customers live fast, and making sure what goes live actually works.As an Onboarding & Implementation Manager, you take a brand from signed contract to a fullyconfigured, live BIK setup within 15 days. You'll run the kickoff, build the automations, train thecustomer's team, and hand off a setup that generates revenue from day one.This is a customer facing IC role reporting to the Global Head of Customer Success. You'll workclosely with our Customer Success, Product and Support teams.What You'll Do- Onboarding : Run kickoff calls, set timelines, and own the end-to-end journey from signto go-live across multiple customers simultaneously- Implementation : Configure automation flows, chatbots, drip campaigns, CRMsegments, and triggers inside BIK's platform based on each customer's business usecase- Integration : Integrate setup based on customer requirements- Training : Enable the customer's marketing and ops teams to use BIK independentlypost-handoff- Troubleshooting : Diagnose and fix flow errors, integration issues, and campaign bugsduring and after onboarding- Feedback loop : Document reusable playbooks and surface onboarding friction to theProduct team as sharp, actionable inputsWhat We're Looking ForMust Have- 2–5 years in a customer-facing implementation, onboarding, or technical accountmanagement role at a SaaS company- Hands-on with Shopify: you know how storefronts, apps, and the backend work- Comfortable building automation logic.- Excellent spoken and written English : this is a customer-facing role and clear,confident communication is non-negotiable- Highly organised : able to run 10+ onboardings simultaneously without losing contextWhat Success Looks Like- Customers go live within 15 days with core flows live and working- First campaign sent, first automation triggered before the handoff to CS- Onboarding playbooks that get sharper with every customer you handleWhy BIK- Work with India's most exciting D2C and e-commerce brands- Fast-moving team where your work ships and is visible immediately- Direct access to leadership with a clear growth path in Customer Success- Sequoia and YC backed : strong fundamentals, serious ambitionBIK is an equal opportunity employer. Apply for this job Share with someone awesome View all job openings