AMER/LATAM Security & Safety Manager

Skip to main contentThis website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Privacy PolicyDeclineAccept CookiesEnglishSign InAMER/LATAM Security & Safety Manager page is loadedAMER/LATAM Security & Safety ManagerApplyremote typeHybridlocationsAustin, Texas, United States of Americatime typeFull timeposted onPosted 29 Days Agojob requisition idR35036Job DescriptionPosition Summary:The AMER/LATAM Security & Safety Manager is responsible for overseeing physical safety and security, as well as ensuring compliance with occupational health and safety requirements across our regional offices, including San Francisco, Austin, Madison, Mexico City, and Sao Paulo, along with other smaller field sites. As a key member of the Global Security & Safety team, this role encompasses a variety of security and safety duties, including performing security and safety inspections, executing security and safety planning for corporate events, and evaluating and responding to life safety incidents.What you’ll be doing:Risk Control and Compliance: Plan, implement, and verify risk control and compliance programs to ensure the adoption of safe work practices, including emergency response, workplace violence prevention, fire prevention, injury and illness prevention, and compliance with local health and safety regulations.Leadership and Team Management: Oversee intelligence analysts, encouraging an environment that promotes excellence while providing mentorship and opportunities for growth.Incident Investigation: Lead investigations of safety and physical security incidents within the region and assist in investigations in other regions, providing well-articulated reports, briefings, and recommended actions to address findings.Safety Assessments: Regularly conduct physical security and health and safety assessments of offices in the region to identify and mitigate risks.Event Security Planning: Partner with the corporate events team to provide pre-event security and safety planning, as well as on-site support for large corporate events.Travel Risk Management: Collaborate with global partners to manage and improve our travel risk management program.Executive Protection: Collaborate with teammates to monitor and assess potential safety or security threats to leadership, adhering to the established Executive Protection Program.Emergency Response Team Leadership: Prepare, implement, and lead a volunteer Zendesk Emergency Response Team for offices in the region, ensuring readiness and compliance with emergency protocols.Threat Intelligence Collaboration: Work closely with a global team of internal intelligence analysts to evaluate threat intelligence and respond effectively to life safety events, ensuring human expertise is part of critical decision-making, complementing AI-driven data synthesis.Policy Coordination: Partner with the regional Workplace Experience team to ensure adherence to security and safety policies and procedures across all locations.Training Development: Develop safety and emergency preparedness protocols and training for staff, liaising with local emergency services and site leaders to ensure preparedness and compliance with Zendesk policies and local laws.Reception Security Oversight: Oversee the security staff at the reception desk at our HQ location in San Francisco, ensuring a safe and secure environment for all visitors and employees.What You Bring to the Role:Proven Experience: 5+ years of experience leading Security or Safety programs in a global technology or creative office environment.Communication Skills: Excellent written and oral communication skills, with the ability to convey complex information clearly.Continuous Professional Development: A continuous history of professional development in safety management.Analytical Skills: Understanding of OKRs, metrics collection, and analysis to drive program effectiveness.AI & Automation Mindset: Demonstrated comfort and fluency...