Disputes Resolution Analyst

Disputes Resolution Analyst

Description -

Disputes Resolution Analyst Job Description

Job description: Disputes Analyst oversees working alongside stakeholders (Collections, Customer Ops, Logistics, B2B team, etc.) to investigate, and take corrective and preventive actions towards invoices that can be disputed by the customer to enable HP’s cash-flow. 

Responsibilities:  

• Resolves non-collectable invoices through internal collaboration and engagement with Enterprise Operations and Collections.
• Leading dispute avoidance, collaborating with key functions (proactiveness)
• Ensures documentation is completed to have a collectable payment
• Follows Disputes Policies and Procedures for compliance purposes.
• Validates invoice data to upload into third party systems.
• Contributes to efforts to optimize current processes, by collaborating with other groups within HP to improve day-to-day activities. 
• Understands in-depth business processes to Reduce disputes and increase cash flow (e.g., dispute management, web invoicing, claims, special pricing)

Education and Experience Required:  

First level university degree or equivalent experience. 

Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management). 

Knowledge and Skills (start with Skills then knowledge)

• Strong Communications Skills, with ability to convey messages clearly (verbal, written and presentation) to internal and external peers and management.
• Understands in-depth business processes
• Able to make decisions with minimum supervision (self-driven)
• Mastery in English and local language.
• Intermediate knowledge in MS Office is required
• Knowledge of S4-SAP, web invoicing, dispute management, collections, Order To Cash processes, is preferred. 
• Experience in Accounts Payable or Collections is a plus. 
• Developed problem-solving and analytical skills.
• Developing knowledge of local legal compliance issues. 
• Demonstrated teamwork and collaboration skills. 
• Ability to prioritize daily activities and time management efficiency

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"