QA Support Engineer

Welcome back!Don't have an account? Sign upContinue with GoogleContinue with LinkedInorEmailPasswordForgot password?LOG INSend a MessageTypeTitleDescriptionCancelSendFOR EMPLOYERSLOG INSIGN UPView all jobsQA Support EngineerLocationToronto, CanadaWork modeOn-SiteExperience1+ yearsPosted1 month agoRequiredCandidate location: CanadaSkills & LanguagesMust-haverequiredSelenium1 Year(s)Automated Testing1 Year(s)Cypress1 Year(s)Languages requiredEnglishAbout the Opportunity We're a Toronto-based technology company building software and hardware solutions that power live events around the world. Our platform helps organizations run everything from small community gatherings to large-scale conferences through a connected ecosystem of event management tools, mobile experiences, attendee engagement features, and on-site technology. As a profitable and growing company, we're focused on building products that customers rely on when every detail matters. Our team values ownership, collaboration, and continuous improvement, and we're looking for someone who is excited to help deliver reliable, high-quality software experiences. What You'll Do Quality Assurance & Testing Design, develop, and execute comprehensive test plans and test cases for new features and product enhancements. Perform manual and automated testing to ensure product quality and stability. Develop and maintain automated test suites using tools such as Selenium, Cypress, or similar frameworks. Execute regression testing prior to releases to identify and prevent unintended issues. Issue Identification & Resolution Investigate, document, and track software defects through resolution. Collaborate with developers to reproduce issues and validate fixes. Ensure clear and thorough documentation of testing outcomes and identified bugs. Cross-Functional Collaboration Work closely with engineering and product teams to understand requirements and provide quality-focused feedback throughout the development lifecycle. Participate in discussions around product improvements, testing strategies, and release readiness. Release & Platform Reliability Validate builds and deployments within CI/CD environments. Monitor staging environments and identify potential issues before production releases. Support performance and load testing initiatives to help ensure system scalability and reliability. Customer Support Escalations Serve as a technical resource for escalated customer issues. Partner with the support team to troubleshoot, reproduce, and investigate reported problems. Escalate confirmed product issues to engineering and assist with resolution tracking. What We're Looking For Required Qualifications 0–1+ years of professional experience in software development, software testing, quality assurance, or a related field. Experience creating and maintaining automated tests using tools such as Selenium, Cypress, or similar frameworks. Understanding of Test-Driven Development (TDD) principles and testing best practices. Familiarity with Git and version control workflows. Strong written and verbal communication skills in English. Ability to write clear technical documentation and maintain organized records of testing activities. Strong attention to detail and ability to identify edge cases and diverse user scenarios. Personal Attributes Eagerness to learn and adapt in a fast-moving environment. Demonstrated interest in software development through projects, coursework, open-source contributions, or other hands-on experience. Growth-oriented mindset with openness to feedback and mentorship. Collaborative approach and ability to work effectively within a team. Strong sense of ownership and accountability for delivering quality work. What We Offer Comprehensive health benefits fully covered by the employer. Convenient Toronto office location with direct subway access. Opportunities for career growth and advancement as the team expands. Team lunches,...