Problem Management Coordinator_1 year_Bucharest and Iasi

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a professional who will coordinate and manage problem resolution initiatives across IT applications, systems, and infrastructure supporting Vodafone customers. The role focuses on identifying, analysing, and resolving technical defects, while driving corrective and preventive actions through cross-functional collaboration and structured project coordination. ## What you’ll do * • Oversee the development, implementation, or modification of software and hardware solutions, applying Agile practices where relevant. • Coordinate analysis of technical defects, engaging the appropriate technical teams and ensuring both temporary workarounds and permanent solutions are identified. • Facilitate collaboration across technical teams to complete actions within agreed timelines and quality standards. • Provide regular updates, insights, and recommendations on the status and progress of investigations and projects. • Initiate and lead projects aimed at reducing incidents by analysing trends, consolidating alerts, and partnering with technical teams to resolve root causes. ## Who you are * • Experienced in using BMC Remedy or similar ITSM/ticketing tools for managing incidents, problems, and defects. • Skilled in managing problem tickets, IT system defects, and projects aligned with ITIL-based problem management processes. • Confident in coordinating and facilitating technical discussions to identify root causes, document findings, and agree on solutions. • Proactive in identifying improvement opportunities using structured methodologies such as 5 Whys or Fishbone analysis. • Strong in stakeholder communication, escalation management, and collaborative problem-solving across technical environments. • Possess solid understanding of infrastructure services, software, hardware, and networking concepts. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Hybrid way of working: 2 days per week/ 8 per month * Medical and dental services * Life and hospitalization insurance * Dedicated employee phone subscription * Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget. * Special discounts for gyms and retailers * Annual Company Bonus * Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills * You get to work with tried and trusted...