Cash and Trade Processing Analyst

Single PositionExplore a Career With UsView All JobsHybridCash and Trade Processing AnalystPENANG, Pulau Pinang (Penang), Malaysia No longer accepting applications.Job ID26976499Date posted07/01/2026DepartmentOperations - Transaction ServicesWhether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.Shape your Career with CitiCiti’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.We’re currently looking for a high caliber professional to join our team as Officer, Cash and Trade Processing Analyst 1 - C09 - Hybrid (Internal Job Title: Cash and Trade Proc Analyst 1  - C09) based in Penang, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.(Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.We have a variety of programs that help employees balance their work and life. In this role, you’re expected to:Serve as the single point of contact for Trade clients and coordinate with internal stakeholders to resolve client inquiries, issues, and service requests. Ensure timely and effective resolution of customer queries in accordance with established service standards and Service Level Agreements (SLAs). Act as a focal point for service-related initiatives, contributing to service excellence and client satisfaction. Develop and maintain strong client relationships to drive customer loyalty, retention, and overall client experience. Proactively engage with Sales and Product teams to provide insights on customer activity, including transaction volumes, product utilization, revenue trends, and service opportunities. Liaise closely with Operations, Compliance, Risk, Technology, and other support teams to facilitate efficient processing and issue resolution. Identify process improvement opportunities and collaborate with Operations teams to enhance service delivery and customer experience. Ensure appropriate consideration of risk, controls, and regulatory requirements when providing solutions to clients. Escalate critical client issues, operational concerns, and service disruptions in a timely and proactive manner. Maintain accurate records of customer interactions, inquiries, and resolutions in accordance with internal procedures. Support business growth initiatives through quality service delivery and effective client engagement. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with...