Senior Technical Account Manager

Skip to main content Senior Technical Account Manager Ben Greater London, England, United Kingdom Apply Join or sign in to find your next job Join to apply for the Senior Technical Account Manager role at Ben Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Senior Technical Account Manager Ben Greater London, England, United Kingdom 5 days ago 110 applicants See who Ben has hired for this role Apply Join or sign in to find your next job Join to apply for the Senior Technical Account Manager role at Ben Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job Our MissionWe’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.Your MissionAs a Senior Technical Account Manager at Ben, you'll be the bridge between our most strategic customers and our internal teams.The stakes are high. Your customers are HR and benefits leaders managing tens of thousands of employees - when you solve a complex benefits configuration, untangle a wallet and allowance issue, or resolve a critical payroll reporting challenge, the ripple effect is massive. You'll tackle these high-impact technical problems at scale, whilst building the trusted relationships that turn admins into advocates.You'll also be a critical voice shaping Ben's product roadmap - translating the messy reality of customer needs into clear, actionable insights that drive what we build next. As a Senior TAM, you'll set the standard for what great looks like: coaching the wider team, demonstrating best practices in action, and helping us establish the processes and playbooks that allow us to deliver exceptional support at scale without losing the personal touch.This is a rare opportunity to be both operator and architect: doing the work today while building the foundation for tomorrow.What You’ll Be Doing...You will own the technical relationship for your book of strategic accounts: serving as the escalation point for complex challenges around benefits configuration, wallet and allowance issues, and payroll reporting.Owning the most technically challenging accounts: where configuration complexity, scale, or integration requirements demand...