PROCESS DELIVERY SPECIALIST-HUMAN RESOURCES OPERATIONS

Skip to content IBM < Back to search results PROCESS DELIVERY SPECIALIST-HUMAN RESOURCES OPERATIONS Bangalore, Karnataka, India Administration & Technician Email X LinkedIn Apply now Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.  You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.  Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.    Your role and responsibilities Employees in this specialty should have knowledge in WorkDay HR Management System. This will be key as they execute the different key Human Resource Delivery processing activities. This knowledge coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties. Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue. A good understanding of the end-to-end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing.  Your primary responsibilities include:   · Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services  · Working on complex transactions requiring review & eligibility checking  · Runs reports & performs reconciliations between various reports  · Interface with customers to resolve questions and issues regarding compensation administration/processes  · Provides data for any internal business controls team as required  · Ensure compliance to the client’s existing standards  · Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)  · Provides solutions to issues brought up by the contact centre according to policy guidelines set. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise · Graduate or Post-Graduate (MBA HR is preferred) having overall of 1- 2 years of experience with a minimum of 1 year in Employee Data Management & Issue Resolution for any International IT / ITES Company  · Excellent communication skills in English both oral & written  · Has strong knowledge of Core HR (excluding recruitment) related processes & should have worked on WorkDay HRMS  · Strong knowledge of MS Excel  · Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines  · Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans  · Ability to think through complex issues and...