Staff Software Engineer, Guest Lifecycle & Loyalty

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link: Privacy Policy Back to all rolesStaff Software Engineer, Guest Lifecycle & LoyaltyRemote - United StatesFullTime / Engineering4.8On Glassdoor (148 reviews)99% would recommend to a friendRead the memo for our $120M Series CMore about life at OwnerApply for this roleAbout OwnerOwner is the AI-native system local business owners use to succeed, starting with restaurants.We’re building the system that replaces the many tools owners use to run their business.It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.Product philosophyMost small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.Using Owner should feel like having a team of great operators, engineers, and marketers working for you.Our visionWe’re starting by helping independent restaurants succeed online.But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.Once we nail the solution for restaurants – we’ll scale it into every other local business type.In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.Read our Series C memo here →Our tractionSince 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.Our teamOur team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.We’ll be scaling even faster in 2026 to keep pace with our customer growth.Where we workOwner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!About the TeamThe Guest Lifecycle & Loyalty (LILO) team is building what amounts to a world-class marketing agency for every restaurant on Owner — running automatically, at scale, with data-driven optimization that even a great agency could never match. We own the messaging, loyalty, and intelligence that turn first-time guests into repeat guests and long-term regulars across email, SMS, and push, along with the systems that power segmentation, experimentation, and measurement — so restaurants can reliably grow repeat orders and lifetime value.Our work sits at the intersection of product, data, and deliverability/reliability: we're scaling high-volume communications safely, improving attribution and experimentation rigor, and raising the quality and timeliness of the customer data that drives personalized outreach.And we're at an inflection point. The foundations — reliable delivery, trustworthy attribution, modern campaign infrastructure — are coming together, and that unlocks the exciting part: making marketing radically more personalized at both the restaurant and the guest level. Picture campaigns that generate themselves from real-world signals, creative that adapts to each restaurant's brand voice, and channel, item, and offer decisions optimized for each individual guest. Some of that will run on LLMs; much of it, at guest scale, will require...