Operations Manager — Payments

Skip to main content Operations Manager — Payments Dwelly London, England, United Kingdom Apply Operations Manager — Payments Dwelly London, England, United Kingdom 1 month ago Be among the first 25 applicants See who Dwelly has hired for this role Apply Save Report this job About DwellyDwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.Position SummaryYou’ll operationally run our payments team day-to-day. You’ll line-manage several teams of finance admins across our agencies, own SLAs and processing accuracy, run the arrears process, and be the escalation point for anything payments-related. You’ll partner closely with our Head of Payments, who’s focused on building the next generation of payments automations and products. Your job is to make sure the existing operation runs cleanly — so the building can keep happening. This is a hands-on operator role. Your week is dashboards, 1:1s with team leads, calls about edge cases, ensuring SOPs adoption.Key Responsibilities: Team Performance & Delivery Own the day-to-day performance of finance admin teams across agencies, including SLAs, processing accuracy, arrears, and adherence to operational playbooks. Ensure teams are consistently delivering against clear performance standards. Processing Accuracy & Controls Drive payment processing errors towards zero by implementing strong QA processes, exception tracking, and feedback loops. Ensure issues are identified early, root-caused effectively, and translated into training or process improvements. People Management & Development Lead, coach, and develop a team of coordinators and finance admins. Set clear scorecards, manage performance, support hiring, and build a strong, scalable team structure across multiple locations. Escalations & Cross-Functional Coordination Act as the first point of escalation for complex payment issues, including landlord/tenant disputes, bank discrepancies, and supplier challenges. Partner closely with other Operations Managers, Heads of Ops, and the UK GM to ensure smooth coordination across verticals and consistent performance across agencies.Qualifications & Preferred Background:5+ years of experience in payments or finance operations at scaleDirect line management experience of 20–30+ people, ideally across multiple sitesExperience in fast-growing, operationally intensive environments (multi-site / multi-branch)Proven track record of managing teams against SLAs using dashboards and clear KPIsStrong Excel and BI skillsComfortable acting as an escalation point for complex or sensitive payment issuesPreferred:Experience in lettings, property...