Senior Customer Success Renewals Representative, Commercial/Named (Hong Kong)

Skip to main content Search Find Jobs For Location Search Close Search Sign up for job alerts Go to Saved Jobs Senior Customer Success Renewals Representative, Commercial/Named (Hong Kong) Senior Customer Success Renewals Representative, Commercial/Named (Hong Kong) Kuala Lumpur, Kuala Lumpur Saved Role Save role Apply now Function Sales Team Renewal Sales Role Type Permanent Work Location Office Based Date Posted 07/20/2026 Explore this location Take a look at the map to discover what’s nearby. Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.   About the Role The Senior Customer Success Renewals Representative, Commercial/Named Accounts is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.  What You’ll Do   Responsible for overachieving Quota tied to territory Renewal and Expansion goals Effectively manages Annual pipeline, by reaching out to customers 9 months or more before support expiration to perform customer's technical environment health check, and proactively provide support to customers to ensure full product and feature adoption Proactive engagement with customers with the goal to educate customers of new product features, additional products, tie it to the business outcomes, close renewals and grow account by selling and closing Upgrades and New Licenses Understand who the stake holders at the customer and at partner, what matters to them, and work backwards. Cold call customers with lapsed support, with the goal to reactivate support. Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Enterprise Renewals Agreements, Special Terms, Create NSQ’s Clearly communicate and sell complicated offers, internally and externally Effectively negotiate Renewals offers at the CxO level Accurate forecasting, business analysis and sharing insights   Assisting customers with whatever is needed to ensure customer success, including but not limited to: o Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resultion) o Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction) Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com) Impeccable Salesforce hygiene Manages inbound Renewal inquiries though...