Client Solutions Consultant

Skip to main contentWe use cookies to make the safest and most effective website possible. DeclineAccept CookiesZelis CareersSign InClient Solutions Consultant page is loadedClient Solutions ConsultantApplylocationsUS FL St. PetersburgUS MA BostonUS MO St. Louis (Corp)US GA AtlantaUS NJ Morristowntime typeFull timeposted onPosted 13 Days Agojob requisition idJR111204At Zelis, we Get Stuff Done. So, let’s get to it!   A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.  A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.Position OverviewThe Client Solutions Consultant (CSC) serves as a client-facing, post-implementation strategic solution advisor for assigned accounts, focused on optimizing the performance and value realization of Zelis products and solutions within their client portfolio. Collaborating closely with the Strategic Client Executive (SCE), the CSC helps clients achieve targeted outcomes while maximizing revenue and value for Zelis. As the subject matter expert (SME) for designated business units, the CSC drives product utilization, adoption, and growth, and acts as the primary contact for solution-specific escalations, performance management, and value demonstration, ensuring high levels of client engagement and satisfaction.This role manages a broader portfolio of small to medium clients, typically less complex within their business segment vertical and generating moderate to lower revenue for Zelis.What you’ll do:Client Engagement and Relationship ManagementServe as the trusted advisor and primary point of contact for business unit interactions with the client, coordinating with internal stakeholders to gather inputs and respond effectively to client requests.Oversee client expectations, manage communications, and handle escalations related to contracted solutions to ensure client satisfaction.Monitor progress toward mutually established goals, ensuring alignment with client business objectives and success metrics.Maintain and update client information by performing essential client management activities, including CRM updates, JIRA tracking, reporting, and processing contract or addendum requests.Collaborate with internal teams to address client issues and deliver high-quality service, reinforcing a positive client experience.Product Utilization, Value Demonstration, and GrowthConnect client business needs to Zelis solutions, leveraging data-driven insights to drive utilization and adoption of assigned products, optimize and grow client engagement, support business growth, and maximize client value.Proactively identify and pursue opportunities to optimize client utilization and value realization, including cross-selling and enhancing existing solutions based on...