Director - End User Services

Skip to main contentCareers at F5Sign InDirector – End User Services page is loadedDirector – End User ServicesApplyremote typeHybridlocationsSeattletime typeFull timeposted onPosted 30+ Days Agojob requisition idRP1037871At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.  Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Job Title: Director – End User Services (EUS)Location: SeattlePosition SummaryThe F5 Digital team is seeking a strategic, human-first leader to define and lead the future of Global End User Services. This role is accountable for shaping a modern employee experience that enables F5ers to do their best work from any location, with secure, reliable, and intuitive technology support. The Director of End User Services will lead global teams spanning Service Desk operations, Desktop Support, Executive Support, and Site Services, and will advance the evolution of support from a traditional reactive model to an AI-first, proactive, insight-driven service organization. Success in this role requires strong operational discipline, a bias for simplification, and the ability to translate business priorities into scalable, high-quality services that improve productivity, resilience, and employee satisfaction across F5.This leader must operate with executive presence, sound judgment, and a high degree of cultural fluency across a global environment. The role requires exceptional partnership with senior leaders, Executive Assistants, and cross-functional stakeholders to deliver a high-trust, high-touch support experience for F5’s most business-critical moments. The Director must model empathy, transparency, accountability, and calm under pressure, while building strong teams that reflect F5’s human-first and high-performance ways of working. The ability to align priorities, coverage, and decision-making across time zones is essential to ensuring responsive leadership and consistent service delivery worldwide.Key ResponsibilitiesLead and manage global Service Desk and Onsite Support teams, ensuring high-quality, seamless 24/7 technical assistance for all employees, both remote and office-based, across all regions.Lead a world-class Executive Support capability that delivers white-glove, high-trust service to senior leaders, anticipates needs, protects productivity during critical business moments, and partners closely with Executive Assistants to ensure seamless planning, responsiveness, and execution.Oversee end-to-end lifecycle management of end-user hardware and software, including procurement, provisioning, retirement, and sustainable practices, to ensure users always have reliable, up-to-date tools.Establish and govern globally consistent service levels, operating rhythms, and performance reporting to deliver resilient, follow-the-sun support and a consistently high-quality employee experience across regions.Drive high first-call resolution rates and foster a robust self-service knowledge base, empowering users to resolve issues quickly and independently.Lead the transformation of support through AI, automation, and simplified workflows, improving speed, scale, service quality, and insight while reducing friction for employees and support teams.Proactively break down organizational silos, enabling greater efficiency, collaboration, and faster growth for employees.Build and mentor a diverse, high-performing global team across multiple time zones, emphasizing empathy, ownership, and technical curiosity.Collaborate closely with GWS and Facilities teams to design, implement, and support...