Client Services Operations Analyst

Client Services Operations AnalystJob type: Full Time · Department: Client Services · Work type: On-SiteSingapore, Singapore Job detailsApplication formClient Services Operations Analyst — SingaporeLocation: Singapore Working model: 4 days per week in our Singapore office Type: Full-timeAbout LorumGlobal payments are not broken. Incentives are.Clearing has been deprioritised inside balance sheet driven institutions whose models rely on lending and interest. When liquidity takes priority over settlement, payments slow and certainty drops. The same financial institutions that distort clearing as providers are disadvantaged as users. They are forced into fragmented setups, inconsistent rails, duplicated compliance, and unpredictable timelines.Stablecoin shortcuts and treasury pooling treat symptoms at the surface, but almost no one is rebuilding the underlying infrastructure in each market.Rebuilding clearing from the ground upWe are rebuilding clearing as its own specialist function.We act as a clearing and transaction banking partner for regulated institutions, with treasury built into the core so liquidity, settlement, and reconciliation sit in one controlled system.Our platform unifies global and local licenses, direct central bank clearing, and domestic rails. We allow clients to open named customer accounts in every market we operate, collecting funds and paying out through a single network while retaining full ownership of their customer relationships.Market expansion becomes as simple as one correspondent relationship, not hundreds.Why LorumJoining Lorum means contributing to one of the most ambitious clearing infrastructure projects in global finance.This is not a traditional client support role. You will help build the operational foundations of a global financial infrastructure business from the ground up.We are looking for people who want ownership, ambiguity, responsibility, and impact. People who are excited by solving operational problems, improving systems, building processes, and helping shape how the business scales.The environment is fast-moving, highly collaborative, and demanding. No two days are the same.About the roleThe Client Services Operations team sits at the centre of Lorum’s operational engine.This role is responsible for owning operational client workflows end-to-end, including payment investigations, RFIs, operational escalations, and process improvement initiatives.You will work closely across Operations, Compliance, Commercial, Finance, Engineering, and Applied AI teams to ensure clients receive an exceptional operational experience while helping scale and improve the systems behind it.This is a builder role, not a ticket-pushing role.We are looking for people who think critically, challenge inefficient processes, operate calmly under pressure, and take real ownership over outcomes.What you’ll doClient Operations & InvestigationsOwn operational client issues and investigations end-to-endManage RFIs, payment investigations, and operational escalationsInvestigate delayed, failed, rejected, or missing paymentsCoordinate with banking partners, internal operations, and compliance teams to resolve issues quicklyCommunicate clearly and confidently with clients during operational incidentsExercise strong judgment around prioritisation and escalation managementProcess Building & Operational ImprovementBuild and refine SOPs and operational playbooks from scratchIdentify recurring operational pain points and improvement opportunitiesParticipate in operational reviews and mini post-mortemsContinuously challenge and improve existing workflowsPartner with Applied AI teams to identify automation opportunitiesCross-Functional CollaborationWork closely with Operations, Compliance, Product, Engineering, Finance, and Commercial teamsHelp improve visibility, accountability, and operational efficiency across the businessContribute to scaling operational processes as the company growsWhat we’re looking...