Account Manager - Group Benefits

Skip to main contentNationwide CareersSign InAccount Manager - Group Benefits page is loadedAccount Manager - Group BenefitsApplylocationsFlorida-Work from Home-2United States - Remotetime typeFull timeposted onPosted 13 Days Agojob requisition id099106Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.The Account Manager serves as the primary relationship manager for employer groups after they become Nationwide clients. While the sales team and wholesalers focus on winning new business, the Account Manager focuses on retaining existing clients, managing annual renewals, and ensuring brokers and groups receive excellent ongoing support. Primary responsibility would be working with brokers to retain small business medical groups at time of reissue.Success in this role requires the ability to communicate complex information in a simple, consultative manner while balancing the needs of brokers, clients, and internal business partners.Additional Key Responsibilities:Serve as a trusted partner to brokers throughout the year, helping resolve escalated service concerns, maintaining strong relationships, and ensuring a positive customer experience.Collaborate with underwriting and actuarial teams to evaluate pricing and renewal strategies.Addresses client’s operational issues and concerns in efforts to retain client.LicensingActive Life & Health license preferred.Candidates without a current Life & Health license may be considered and will be required to obtain licensure following hire.Nationwide provides licensing training and testing support.#LI-YA1#LI-RemoteJob Description SummaryAre you passionate about cultivating effective relationships to drive sales growth? If you love a highly visible position where you can influence results through relationship-building and activation expertise, we want to know more about you!As the Account Manager, you’ll serve as the main point of contact and a trusted advisor to multiple assigned clients. You will build and maintain relationships with all internal departments to facilitate problem solving efforts on behalf of the client.Job DescriptionKey Responsibilities: Addresses client’s operational issues and concernsPromotes new products and services to gain more business from existing clients proactively seeking to identify new business opportunitiesCoordinates with product, legal, operations, and sales for assigned clients to facilitate resolution of operational issues, including claims and customer service, if they ariseRefers client to appropriate resolution resourceEvaluates clients’ business and identify trendsAnalyzes reporting to identify problems and trendsAnalyzes client’s business issues to identify solutions and align appropriate support resources for resolution, and/or move forward with new initiativesMonitors progress of issues and projectsMonitors service levels and assure client commitments are met and/or exceededReports trends to management that issues are being resolved in a manner that follows business and regulatory guidelines provided by the company’s accident and health business unit(s)May Perform other responsibilities as assigned. Reporting Relationships: Reports to Director or AVP.Typical Skills and Experiences: Education: Bachelors’ degree preferred.Experience: 3 or more years of experience preferred.License/Certification/Designation: Life and Health license required.Knowledge, Abilities and Skills: Proven ability to build and maintain relationships. Effective organization and time management skills with the ability to work under pressure and...