Principal Product Manager

Skip to main contentThis website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Privacy PolicyDeclineAccept CookiesEnglishSign InPrincipal Product Manager page is loadedPrincipal Product ManagerApplyremote typeHybridlocationsMelbourne, Australiatime typeFull timeposted onPosted 30+ Days Agojob requisition idR35027Job DescriptionZendesk builds AI powered, customizable and simple to use service software crafted to improve customer relationships. Many of the world’s favorite brands leverage our products to engage you as a customer. We lead the industry with beautifully simple software, and you’ve almost certainly interacted with it without knowing it! We’re looking for a Principal Product Manager to lead our Action Platform that is used to connect, build, and orchestrate automations across Zendesk and other systems by our agentic and deterministic workflow solutions. In this role you will collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver a solution that meets the needs of our customers. This role is suited to an individual who has extensive experience working on a platform product with both many internal consumers, and in customer facing products. As an integral platform to Zendesk’s product architecture, your ability to operate across many geographical distributed stakeholders, balancing priorities, and then rapidly execute on initiatives that meet customer needs will be essential in driving success.As a Principal Product Manager for Action Platform you’ll…Be a subject matter expert in this product area, and work with customers both internal and external to understand their needsBe a strategic leader for this area, setting and articulating a vision and roadmapDrive the execution of new capabilities and enhancements with your own engineering teams as well as work cross-functionally with other product areas including, Integration partners and Go-To-Market teams (i.e. sales & customer success) to support their initiatives.Translate the requirements of multiple internal consumers and customers into platform solutions that solve categories of use cases in one approach, rather than highly optimised point-based solutions.Advocate for a user-centric approach in product development. Where necessary, collaborate with product designers to create intuitive and engaging user interfaces that enhance the overall user experience.Influence stakeholders across a variety of seniority levels; from SVP down, through written and verbal communication, and articulating, championing, and shaping organizational decisions.Define OKRs, success metrics and review performance against those. Be responsible for scaling these services to manage thousands of rule executions with minimum impact on the Zendesk infrastructure.Basic QualificationsBachelor’s Degree, with 5 years of Product Management experience under your belt, delivering products that met business goals.Your work experience will include customer-focused SaaS, designing and shipping “full-stack” from front-end, to back-end, and APIs.A great collaborator that knows that to deliver anything of value is a team effort and likes to dig in with intelligent and passionate engineers to find the best solution to a problem.Ability to understand complex systems, and balance appropriate tradeoffs between performance, cost, and user experience.    A self-starter with a bias for action who is motivated to solve problems and deliver results with an owner mentality.Excellent verbal and written communication skills for varying audiences: customers, engineering, marketing, program management, and executives.The drive to deeply understand our product, the market, our customers, and when to use the right data to measure success, using analytics tools to aid in decision-making.Preferred Qualifications: Past experience building an internal platform product that is also used in customer facing products. The...