Manager, Sales Engineering

Manager, Sales Engineering LocationShanghaiEmployment TypeFull timeLocation TypeOn-siteDepartmentAll cost centresCompany DescriptionWe’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.Checkout.com is looking for an enthusiastic and talented Sales Engineer to join our fast-growing team in Hong Kong or Shanghai to support our clients with integrating our revolutionary online payments platform.This is a mid-level position, and the successful candidate will be responsible for providing technical leadership and guidance to our clients throughout the entire sales lifecycle. As a Sales Engineer, you are responsible for technical ownership of client relationships from initial contact in the sales cycle throughout the solutioning, integration, and go-live stages of the customer journey. The ability to solve business and technical requirements through the application of Checkout.com products and solutions is core to the success of the position. Along the way, you'll collaborate closely with various in-house talents across Technology and Business to position our capabilities, products, services and solutions effectively with prospects.The ideal candidate will need to be an independent, high-achieving individual, able to stand out in an entrepreneurial environment and outperform performance targets through personal drive.How you'll make an impactSupport the Commercial Team to position Checkout.com’s products, solutions, and services, and ultimately, help to win deals. You will be a key partner to Account Executives on all matters related to product, payments, regulation, and tech.Understand merchant requirements and technical needs, map this to our APIs and products, create solution designs and internal documentation.Run demos, build “show-me” payment flows, create POCs, customize and create presentations.Provide thought leadership on all aspects of Payment Performance - Acceptance Rate, Fraud Prevention, Tokenisation, Payment Methods, and others.Lead all technical interactions with merchants, from chats and calls to meetings and workshops until the deal is won.Support BID Management Team with RFP and RFI responses.Enable internal functions, commercial and tech, with market and merchant feedback on product capabilities. Champion product change and improvement.Being constantly up to date with industry standards, solutions, and techBeing an expert of Checkout.com’s platform and product.Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actionsAbility to multitask with multiple projects and integrations of customersQualificationsWhat we’re looking for5 years experience as a Sales Engineer / Solutions Architect / Pre-Sales Consultant / Implementation Engineer or TAM.Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) is desirable or equivalent practical experience in internet technologies and technical processes.Experience working in a technical client-facing role.Drives results with a strong commercial focus and proactive approach.Clear written and verbal English and Chinese. Able to communicate to...