Cloud Operations Program Manager

Cloud Operations Program Manager | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsCloud Operations Program ManagerUnited States, Washington, RedmondApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200042029Date postedJul 09, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionBusiness OperationsDisciplineBusiness Program ManagementRole typeIndividual ContributorEmployment typeFull-TimeOverviewIf you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Business Operations—and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on global projects in an environment that values collaboration, develops talent, and rewards impact through both execution and innovation. Position Description: At Microsoft’s Operations Service Center, we have a passion for customers, partners, and technology. As a member of the Cloud Services Operations team, you will lead and optimize cloud processes across multiple Go-To-Market motions. This role is focused on driving scalable, compliant, and efficient transaction operations that support the growth of AI Partner Customers and custom Azure workloads. You will partner across Engineering, Sales, Finance, and Support to improve how cloud transactions are executed and evolve operational capabilities to meet future demand. The Cloud Operations Program Manager role Interfaces with Engineering, Launch, Sales, Finance, and Support organizations to operationalize and continuously improve cloud products, workloads, and programs across modern and legacy sales motions. Responsibilities include process design, escalation leadership, and driving operational excellence for Cloud Transactions supporting AI Partner customers and advanced Azure scenarios.ResponsibilitiesLead and optimize operational processes supporting AI Partner Customers and Custom Cloud motions, ensuring scalability and consistency Own complex pre- and post-sales escalations, driving root cause resolution across stakeholders, systems, and processes Identify, design, and implement process improvements that enhance efficiency, accuracy, and throughput at scale Drive simplification and automation initiatives, including adoption of AI-enabled process enhancements (e.g., prompt engineering, LLM-supported workflows) Define and reinforce compliance frameworks while enabling new commerce and cloud motions Leverage reporting and analytics to manage performance, identify trends, and inform decision-making Partner cross-functionally to align on process changes, system enhancements, and operational priorities Establish and document scalable processes, tools, and best practices to enable global consistency QualificationsRequired/Minimum QualificationsBachelor's Degree in Business, Operations, Supply Chain Finance, or related field AND 4+ years of experience in program management, process management, or process improvementOR equivalent experience.Preferred QualificationsDeep understanding of Microsoft cloud offerings, licensing constructs, go-to-market models, commercial business processes, and the broader Microsoft organizational ecosystem, including business groups, support functions, and core systems.Demonstrated ability to lead cross-functional initiatives, influence stakeholders without direct authority, and drive alignment across teams.Experience designing, implementing, and scaling process improvements, operational frameworks, and transformation initiatives.Exposure to AI-enabled process enhancements and data-driven optimization approaches.Process design, change management, and...