Manage the team by leveraging their interactions to identify opportunities to train, coach, sell, and support. Instill a culture that consistently obsesses over our customers, innovates, builds on the ideas of others, and impacts overall business results through passionate and motivated teams. Empowers associates to engage with peers and leaders in the development of innovative ways to make a larger impact in our customers lives. Align priorities and communication to ensure a seamless employee and customer experience. Resolve escalated customer issues. Manage the Answer Desk appointment queue and repair process and builds, tracks, and communicates appointment growth progress with team members. Manage support of customers at the Answer Desk by ensuring technical answers for customers, pivoting, moving resources as needed, and driving collaboration and teamwork to ensure timeliness of customer service. Track and communicates progress of customer issues. Observe and coaches the team's interactions and provide real-time, constructive feedback to improve customer engagement and provided solutions. Motivate the team by communicating company goals, directions, and departmental plans, and implements business sales strategies and plans consistent with company priorities. Lead the team to establish, maintain, and drive inventory management rhythms. Drives culture of audit pertaining to inventory management. Manages multiple aspects of the supervision, selection, development, and performance management of team members. Interviews, hires, conducts performance evaluations, schedules, assigns, directs, evaluates, trains, and coaches the team members. Define team objectives and outcomes. Embody our Culture and Values High School Diploma or equivalent AND 3+ year(s) experience in sales, customer service, or retail related roles Bachelor's Degree in Information Technology, Business Administration, or related field AND 3+ years experience in technology solution sales related roles OR High School Diploma AND 5+ years experience in technology solution sales related roles OR equivalent experience. 2+ years formal or informal people management experience.
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