Customer Success Manager -Massachusetts or Santa Clara (N CA)

View OpportunitiesCustomer Success Manager -Massachusetts or Santa Clara (N CA)Full timeApply to JobHybridApply to JobShare this jobPosition:  Customer Success Manager  Location: Santa Clara, CA  or Massachusetts    We envision an enterprise network that inherently defends against cyber threats, eliminates lateral attack vectors like ransomware, and operates free of complexity. Our goal is to deliver Campus Network-as-a-Service (NaaS) that makes network operations virtually invisible to our customers by pushing the boundaries of autonomy. Imagine a network that continuously monitors, optimizes, and upgrades itself—all without the need for human intervention. Our audacious journey began in 2018 when we brought together a team of industry veterans and visionaries in networking, cybersecurity, cloud software, and AI to disrupt a $100 billion enterprise networking market, starting with the wired and wireless LAN. Today, our Nile Access Service is redefining connectivity as a service for organizations worldwide, from cutting-edge technology companies to leading healthcare and financial institutions, and beyond.  Where do we go from here?  Well, that’s where you come in. We are expanding in all areas, bringing in some of the brightest talent to further shape Nile’s future, prepare for growth, and tackle tough tasks to ensure our momentum never slows.  Role Description: This is a full-time hybrid role for a Customer Success Manager at Nile. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer data, and implementing strategies for customer retention. Building strong relationships with clients and providing exceptional customer service are key aspects of this role. The role will be based in Santa Clara, CA, - 4 days onsite at HQ or at Massachusetts at fully remote.   Qualifications: Strong customer satisfaction, customer retention, and customer service skillsAnalytical skills for evaluating customer data and identifying opportunities for improvementAbility to build and maintain relationships with clientsExcellent communication and problem-solving skillsPrior experience in a customer success or account management roleKnowledge of enterprise network solutions and IT operationsBachelor's degree in a relevant field  Apply to JobYou can choose to drop your resume to complete your application faster. You can still fill your profile manually.Upload Resume *Drag & drop resume/CV or Upload fileSupports doc, docx, txt, rtf & pdf only, smaller than 10MBPersonal InformationFull Name *Email *Phone *United States +1+1Afghanistan+93Albania+355Algeria+213American Samoa+1Andorra+376Angola+244Anguilla+1Antigua & Barbuda+1Argentina+54Armenia+374Aruba+297Ascension Island+247Australia+61Austria+43Azerbaijan+994Bahamas+1Bahrain+973Bangladesh+880Barbados+1Belarus+375Belgium+32Belize+501Benin+229Bermuda+1Bhutan+975Bolivia+591Bosnia & Herzegovina+387Botswana+267Brazil+55British Indian Ocean Territory+246British Virgin Islands+1Brunei+673Bulgaria+359Burkina Faso+226Burundi+257Cambodia+855Cameroon+237Canada+1Cape Verde+238Caribbean Netherlands+599Cayman Islands+1Central African Republic+236Chad+235Chile+56China+86Christmas Island+61Cocos (Keeling) Islands+61Colombia+57Comoros+269Congo - Brazzaville+242Congo - Kinshasa+243Cook Islands+682Costa Rica+506Croatia+385Cuba+53Curaçao+599Cyprus+357Czechia+420Côte d’Ivoire+225Denmark+45Djibouti+253Dominica+1Dominican Republic+1Ecuador+593Egypt+20El Salvador+503Equatorial Guinea+240Eritrea+291Estonia+372Eswatini+268Ethiopia+251Falkland Islands+500Faroe Islands+298Fiji+679Finland+358France+33French Guiana+594French Polynesia+689Gabon+241Gambia+220Georgia+995Germany+49Ghana+233Gibraltar+350Greece+30Greenland+299Grenada+1Guadeloupe+590Guam+1Guatemala+502Guernsey+44Guinea+224Guinea-Bissau+245Guyana+592Haiti+509Honduras+504Hong Kong SAR China+852Hungary+36Iceland+354India+91Indonesia+62Iran+98Iraq+964Ireland+353Isle of...