Product Designer

All rolesProduct DesignerAdelaide (Hybrid) / Sydney (Hybrid) · Full-time, PermanentWe are looking for a product designer who can shape the experience of AI-powered IT support — from chat interfaces to dashboards to complex system visualisations — and who thrives in a fast-moving, deeply technical environment.About SuperIT SuperIT is redefining how IT services are delivered to businesses. We are building a platform that enables AI agents to deliver superhuman IT support to end users by augmenting the helpdesk teams of internal IT departments or Managed Service Providers (MSPs). The end result: End-users get a dedicated and personalised superhuman IT AI engineer available to them 24/7 Human IT engineers can focus on complex, rewarding work — rather than the drudge work IT teams and MSPs can scale excellent service to their customers like software What we are looking for Designers who: Are excited about designing for AI-native products where the interface is as much conversation as it is UI Have a bias towards action — shipping working designs quickly, iterating based on real user feedback Take ownership of design problems end-to-end: research, ideation, prototyping, UI, handoff and QA Are comfortable working directly with engineers and founders in a small, collaborative team Can design for complex domains — simplifying technical information for both IT professionals and end users Are happy to work across the full product surface: chat UX, dashboards, configuration flows, marketing pages Understand that good design in a startup means pragmatism — knowing when to polish and when to ship Can communicate design decisions clearly and are open to constructive feedback What you will be designing Conversational AI support interfaces for end users IT operations dashboards for MSPs and internal IT teams System visualisations — device health, ticket flows, agent activity Configuration and onboarding flows for new customers Integration setup experiences for third-party tools (PSA, RMM, identity providers) Marketing and brand touchpoints as needed Tools & environment We work primarily with Figma for design. The product is built with React, TypeScript and Tailwind — familiarity with these is a plus but not required. You will be working closely with engineers who can pair on implementation. Experience We are looking for designers with demonstrable multi-year experience designing complex software products — ideally in B2B SaaS, developer tools, or technical platforms. Experience with AI/ML product design is a bonus. Direct experience in IT services or MSP tooling is desirable but not required. If you are a great designer with a strong portfolio and a bias for action, we want to hear from you! Apply for Product DesignerWe'll get back to you with further information.Company websiteSubmit application