Client Service Specialist

Skip to main content Go to homepage Menu Saved Jobs (0) EN Filter Languages English English Canadian Français Canadian French View all jobs Search Jobs Find jobs for Location Radius miles 5 miles 15 miles 25 miles 35 miles 50 miles Search Client Service Specialist Remote, Costa Rica Apply now Save job Posted 07/21/2026 Job reference 14061 Experience level Experienced Hire Job category Corporate Services Line of business COR At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and CompetenciesStrong customer service skills with the ability to communicate clearly, professionally, and effectively with clientsExcellent analytical and problem-solving skills with persistence in driving issues to resolutionStrong verbal, written, and organizational skillsAbility to collaborate effectively with cross-functional teams such as Product, Sales, Engineering, and ResearchDemonstrated creativity, flexibility, enthusiasm, and willingness to learn in a fast-paced environmentBasic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.EducationBachelor’s degree preferredResponsibilitiesThe Client Service Specialist delivers high-quality client support for Moody’s Analytics products while building strong client relationships and partnering across teams to ensure timely and accurate issue resolution.Provide superior customer service for Moody’s Analytics’ industry-leading productsCommunicate with clients in a courteous, professional, accurate, and timely mannerManage and appropriately escalate client requests while maintaining ownership through resolutionBuild strong working relationships with Client Service colleagues and partner teams including Product, Sales, Customer Success, Engineering, Research, Data, and AnalystsIdentify, capture, and share client feedback related to product features and functionalityCreate and maintain content for the Moody’s Analytics Knowledge BaseSupport new product launches and business initiativesIdentify potential sales and up-sell opportunities and route them to the appropriate teamsAbout the TeamThe Client Service team partners closely with clients and internal stakeholders to ensure a seamless experience with Moody’s Analytics solutions. The team is collaborative, client-focused, and committed to continuous learning, playing a critical role in supporting product adoption, client satisfaction, and long-term business growth.Moody’s is an...