Senior Brands Account Director

Skip to main contentWe use strictly necessary cookies for the functioning of the website properly and to enable successful communication between the end user and the service. Session management cookies - User, device, and session ID cookies along with timestamp cookies for timing out sessions after inactivity. These cookies expire at the end of the session. Routing cookies - To forward requests for a single session to the same server for consistency of service. Application Security Management (ASM) cookies - To help protect web applications and infrastructure from security attacks. These cookies are not stored and expire at the end of the session.Read Full Privacy MessageDeclineAccept CookiesSign InSenior Brands Account Director page is loadedSenior Brands Account DirectorApplylocationsNew YorkSeattleSan Franciscotime typeFull timeposted onPosted 30+ Days Agojob requisition idJR012229LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. You will:Invest significantly in building and nurturing executive-level customer relationships with LiveRamp’s most strategic Brand customers and manage a portfolio of clients end-to-end Champion customer-centricity across LiveRamp, and collaborate across internal teams to improve the customer journey Partner with cross-functional teams. Evolve the tools, processes, and strategy for customer engagement and segmentation as LiveRamp’s Brands business continues to growBe dedicated to continuously improving customer health, ensuring customers are adopting LiveRamp products and solutionsCoach and mentor CSMs of the Brands Customer Success team, while sharing best practices in Customer Success as needed Effectively identify and lead cross-functional initiatives to improve the customer experienceAddress challenging customer requests and engage in issue resolution as neededClearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholdersLead renewal strategy and forecasting with rigor: run mitigation sessions, coach to value-selling methodology, challenge assumptions, and maintain renewal forecast accuracy. This includes contract negotiation and its corresponding paperworkEnsure customers realize value and adoption, coaching teams to become trusted advisors who demonstrate wins and drive long-term growth Your team will: Deliver on our vision that our customers see LiveRamp as a strategic & foundational partner who drives value for their business.  Your team works closely with Product, Support, Services, Marketing, Finance, Data Ethics, Legal, and Sales, in order to drive amazing customer experiences.   About you: Enterprise B2B SAAS CSM experience, with specific emphasis on Media Buying & Measurement and Collaboration or IdentityMinimum of 5 yrs as CSM/Account Director, or 8+ years customer facing with 2 in CSHistory of growth in seniority of roles or size of accounts preferred Must have experience with accounts $2M+ in ARR, or negotiation and project management skillsNice to have experience in managing 3-5 highly strategic accountsOr have experience...