Sr Representative - Client Service-2

Skip to main contentWe use cookies to make the safest and most effective website possible. DeclineAccept CookiesZelis CareersSign InSr Representative - Client Service-2 page is loadedSr Representative - Client Service-2ApplylocationsIndia Hyderabadtime typeFull timeposted onPosted 8 Days Agotime left to applyEnd Date: July 31, 2026 (7 days left to apply)job requisition idJR111284About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. Position OverviewThe PINS team centrally manages Fraud, Onboarding/Verifications, and Account Servicing for Zelis clients, addressing issues related to account takeover, business identification, bank account validation, and more.Assist providers in completing registration and enrollment requirements for direct deposits, authentication issues, and securing appropriate ownership of their accounts.·  Client-facing individual support, team environment.·  This position will work a Monday – Friday shift, from 9:00 AM – 06:00 PM EST. What You’ll Do Daily·  Contact Providers by phone to collect information needed to verify or update their accounts, including administrator changes, enrollment requests, registration assistance, security questions, and password reset changes, while adhering to established security standards.·  Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services.·  Understand the scope of the services Zelis provides its clients and the threat landscape that may disrupt these services·  Flag accounts needing additional information or further review, including suspicious interactions requiring Fraud review·  Help to continually define user access policy, standards, roles and procedures for security, efficiency, and scalability,...