Renewals Account Representative

Skip to main content English -Renewals Account RepresentativeLocation: Bucharest, ROU, 20339 ROUCategory: SalesreqId: 52580Apply NowSave DescriptionOPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.  OpenText – The Information Company At OpenText, we empower organizations to transform the way they manage information. As a global leader in Enterprise Information Management (EIM), we develop innovative software solutions and services that help businesses thrive in the digital world. Join a collaborative, high-performing team where your contributions will have a direct impact on customer success and business growth.  The Opportunity As an Enterprise Renewal Account Representative, you will play a critical role in driving customer retention, renewal success, and revenue growth across our Enterprise customer base. Reporting to the Manager of Emerging Markets Renewals, you will manage a portfolio of enterprise accounts, build long-term customer relationships, and demonstrate the value of OpenText's Maintenance and Support Programs. You will collaborate closely with internal sales, channel partners, marketing teams, and customer decision-makers to ensure timely, value-driven renewals while identifying opportunities for upselling and account expansion. This role requires strong relationship management, commercial acumen, forecasting accuracy, and a continuous improvement mindset.  What the role offersManage the end-to-end renewal lifecycle for a portfolio of Enterprise customers, ensuring renewals are completed on time and at full contract value. Build trusted advisor relationships with customers through regular phone, virtual, and face-to-face interactions. Prepare competitive renewal quotations by partnering with Account Executives, License Sales, Channel Sales, and Marketing teams. Negotiate renewal terms, address customer objections, and position the value of OpenText's Maintenance and Support Programs. Identify upsell, cross-sell, and expansion opportunities that contribute to revenue growth. Collaborate with channel partners and distributors to maximize customer success and renewal performance. Maintain accurate CRM records, forecasting data, and renewal reporting to support business planning. Develop and manage a healthy renewal pipeline while proactively identifying new maintenance contract opportunities. Process purchase orders and payments with a high degree of accuracy and attention to detail. Take ownership of assigned accounts, demonstrating urgency, accountability, and strong execution. Analyze renewal processes, identify operational gaps, and recommend continuous process improvements. Foster strong cross-functional relationships and contribute to a collaborative, customer-focused team environment.  What you need to succeed3-5 years of experience in sales, account management, renewals, customer success, or lead generation environment. Bachelor's degree, college diploma, or equivalent professional experience. Excellent written and verbal communication skills in English, Russian is a plus. Strong relationship-building and consultative selling abilities. Proven experience managing enterprise customers or strategic accounts. Ability to work effectively across multiple internal teams and external stakeholders. Strong...