Account Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Account ManagerFull-timeDepartment: SalesCompany DescriptionINNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.Job DescriptionWe are seeking a driven, relationship focused Account Manager to join our team. In this role, you will own and grow a portfolio of existing customers across our product suite. Your focus will be on strengthening customer partnerships, expanding product adoption, driving renewals, and identifying opportunities to deliver additional value. You will work closely with Customer Success to maximize customer outcomes, reduce churn risk, and support long term account growth.This role is eligible for commission based on quarterly sales quota attainment.Key ResponsibilitiesAccount Management & GrowthProactively manage and grow a portfolio of customer accounts across our suite of productsDrive upsell opportunities through license expansion, additional modules, feature adoption, and service enhancementsIdentify and execute cross sell opportunities by introducing complementary products and solutions, including offerings such as Payroll, Analytics, and other add on servicesBuild trusted relationships with key customer stakeholders and serve as a strategic partner aligned to their business goalsStrategic Account PlanningDevelop and maintain strategic account plans that align INNERGY solutions to customer priorities, initiatives, and key performance indicatorsUnderstand customer business objectives, operational challenges, and growth opportunities to proactively position value driven solutionsPartner with customers to support long term adoption and success across the platformContract Management & RenewalsOwn the full lifecycle of customer renewals, contract modifications, and commercial discussionsManage license adjustments, pricing updates, scope changes, and contract negotiations in partnership with Finance and Legal teamsEnsure contract accuracy, compliance, and timely executionCross Functional CollaborationPartner closely with Customer Success Managers to monitor account health, customer engagement, and renewal readinessProactively identify and address churn risks while supporting retention and customer satisfaction effortsAssist with churn management processes when needed, including communication planning, contract reconciliation, and transition supportSales Operations & ForecastingMaintain accurate account activity, renewal timelines, opportunity tracking, and pipeline management within HubSpot or CRM platformsProvide regular...