Engineering Manager

Engineering ManagerNew York, New YorkEngineering (NYC) – Software Engineering /Full Time /Hybridapply for this jobABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue.    Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital.   Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!   We’re moving fast, and the numbers speak for themselves: - Partnered with enterprise brands like Google, AAA, Ro, Coursera - Raised $82M (top tier investors including Emergence & Homebrew) - Completed 500M+ calls - Driven $7B revenue for customers - Scaled to $##M ARR - Built amazing NYC (Midtown) in office cultureABOUT THE ROLE: We're hiring an Engineering Manager to lead our Observe/Evaluation team — the team responsible for making sure our voice agents actually work in production. Your core focus is two-fold: the observability tooling that gives us visibility into how agents behave, and the evaluation frameworks that let us systematically measure and improve agent quality over time. You'll also touch the integrations that connect our systems to the broader ecosystem, and a customer-facing copilot product that lets customers iterate on their own agents easily. RESPONSIBILITIES: Lead and grow a team of 3-5 engineers — set expectations, support career development, and hold a high hiring bar Own execution of the observability and evaluation roadmap: tooling that surfaces how voice agents are performing and frameworks that let teams evaluate agent quality systematically Stay hands-on enough to jump into Python code, debug production issues, and make tactical contributions when needed Partner with the other product teams to translate voice-agent quality signals into tooling and metrics that are actually actionable Own the reliability and scalability of the team's integrations — the connections that link our systems to complex external and internal systems, and that need to scale as the business grows Support the copilot product's roadmap in collaboration with Product — the tool that lets customers iterate on their voice agents easily Remove blockers for your team — whether that means adjusting process, pairing on a hard debugging session, or resolving cross-functional friction Be actively involved in hiring: sourcing, interviewing, and onboarding WHAT YOU'LL OWN: Observability tooling: Systems that give visibility into how voice agents are behaving in production — what's working, what's degrading, and why Evaluation frameworks: Tooling that lets the org systematically evaluate and improve voice agent quality over time, rather than relying on ad hoc checks Integrations: The complex external and internal integrations that connect our systems to the broader ecosystem, built to scale as usage grows Copilot product: A customer-facing product that lets customers iterate on their voice agents easily — this is a product we ship, not an internal tool ABOUT YOU: 6+ years of experience in a relevant engineering role 1-3 years of experience managing a team Hands-on experience with Python and Typescript — you can still write and debug code at a senior level, even if you now do it less often Solid experience with AWS, including services like Lambda and SQS, and streaming systems (e.g. Kinesis) Comfortable managing ambiguity — this space (observability + eval for AI agents) is still being defined, and...