Technical Program Manager

Agree & Join LinkedIn By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Skip to main content Technical Program Manager Leena AI Gurugram, Haryana, India Apply Technical Program Manager Leena AI Gurugram, Haryana, India 1 month ago 34 applicants See who Leena AI has hired for this role Apply Save Report this job About Leena AILeena AI is a leader in Agentic AI for the enterprise. We are building an iconic company, delivering AI Colleagues that transform back-office functions and accelerate the full promise of Generative AI—unlocking real productivity gains, cutting costs, and delighting employees at scale.Leena AI provides the most forward-looking, open, and scalable Agentic AI architecture for the enterprise— it empowers CIOs and CTOs to develop, deploy, and manage AI Colleagues for the back office at scale. Built with full governance, compliance, security, and auditability at its core.Leena AI integrates with 1000+ applications, including SAP, Salesforce, ServiceNow, Workday, and Microsoft Office 365. We are proud to be trusted by 500+ global enterprises and 20 million+ employees, including leading brands such as Nestlé, Puma, Coca-Cola, Sony, and Etihad Airways.Founded in 2018 and headquartered in New York, Leena AI has secured over $40M in financing from top-tier investors including Greycroft, Bessemer Venture Partners, B Capital, and Y Combinator.Role OverviewWe are looking for a motivated Technical Program Manager – Level 1 to support our engineering teams in delivering high-quality solutions to customers. This role focuses on Agile execution support, JIRA/JSM operations, and managing technical support requests while collaborating closely with Engineering, Product, and Support teams.You will help improve delivery predictability, ensure SLA compliance, and streamline workflows to enhance customer experience.Key Responsibilities Delivery & Execution SupportAssist in planning, tracking, and monitoring engineering tasks across sprintsSupport Agile ceremonies such as daily stand-ups, retrospectives, and groomingIdentify and escalate risks early to ensure smooth and timely deliveryMaintain accurate documentation and progress updates JIRA / JSM OwnershipManage and triage L3 technical support tickets with proper priority and routingEnsure ticket workflows, SLAs, and categorizations are followed consistentlyBuild and maintain dashboards, reporting, and status visibility in JIRA & ConfluenceHelp implement workflow improvements and automation rules for efficiency Technical CoordinationWork with developers to gather issue details, reproduce problems, and align on timelinesUnderstand system components, integrations, and API-level basics to support triage Stakeholder CollaborationAct as a communication bridge between engineering, product, and support teamsShare weekly reports on progress, ticket metrics, and delivery blockersDrive alignment on priorities with clear expectation settingRequired Qualifications2-4 years of experience in a technical coordination or program support roleHands-on experience with JIRA / JIRA Service ManagementUnderstanding of Agile/Scrum and SDLC fundamentalsGood analytical, communication, and documentation skillsSkills: scrum,agile,program manager,b2b saas,jira,saas Show more Show...