Client Onboarding Senior Analyst

Single PositionExplore a Career With UsView All JobsHybridClient Onboarding Senior AnalystWARSAW, Poland No longer accepting applications.Job ID26945111Date posted03/08/2026DepartmentCustomer ServiceAre you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s Client Onboarding Team.By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Team/Role OverviewThe successful candidate will work in the Trade and Treasury Solutions Implementation team in Europe, UK, Middle East and Africa and will be responsible for the onboarding of regional and global commercial card deals to our top tier corporate and public sector customers. They will cover the full suite of commercial card products.The core role is managing multiple client engagements working with each client to facilitate a seamless on boarding experience, ensuring that the client is swiftly ready to reap the operational benefits of our products and services.What you will do:Lead the implementation of projects in line with TTS project management methodology and have end to end management of client Implementation portfolio enhancing the client on-boarding experienceServe as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organization.Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions.Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards & practices outlined in “best practices” collateral.Lead meetings and coordinate activities of the cross-organizational implementation teamsManage regular client communication for portfolio of projects and serves as escalation point for key client and internal stakeholdersEffective maintenance & communication of MIS and project metrics. Provide ongoing senior management updates on key projects as requiredLead testing and solution validation efforts to ensure the solution meets the clients expectations and is line with contractual obligations and agreementsWhat we will need from you:3-5 years of project management experienceWide organizational knowledge and cross-functional team work experience to deliver multi-work stream projectsCommunication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees)Excellent Leadership skills; ability to promote team building and develop partnerships with other teams. Ability to analyze and solve complex problemsExcellent organizational and planning skillsNegotiation and decision making/problem solving skillsProject Management Certification by a reputable organization (i.e. PMI) is preferentialFluency in any European language would be an advantageWhat we can offer you:By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential ratesEmployer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential ratesEmployee Assistance Program financed by EmployerPaid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity...