Location: Bogotá, Colombia
Job Overview
We are seeking an experienced Line Manager, Clinical Operations to lead and develop a team of clinical research professionals supporting the successful delivery of clinical studies. This role is responsible for ensuring appropriate resource allocation, talent development, operational excellence, and high-quality study execution while serving as a key client-facing partner.
The ideal candidate will bring extensive experience in clinical research, clinical monitoring, project leadership, stakeholder management, and customer relationship management within a CRO, pharmaceutical, or healthcare environment.
Essential Functions
People Leadership & Talent Development
- Lead, coach, and develop a team of clinical research professionals in accordance with company policies and applicable regulations.
- Drive employee engagement, performance management, career development, and succession planning initiatives.
- Conduct performance reviews, provide ongoing feedback, and implement development plans.
- Participate in recruitment activities, including candidate assessment, interviewing, hiring decisions, onboarding, and training.
Resource Management & Operational Delivery
- Ensure optimal allocation of resources across clinical studies based on business needs, project requirements, and employee competencies.
- Monitor team capacity, workload distribution, and utilization metrics to support study delivery and client expectations.
- Identify resource gaps and proactively develop staffing solutions to meet current and future business demands.
- Ensure team members have the appropriate tools, systems access, training, and support to execute their responsibilities effectively.
Clinical Operations & Quality Oversight
- Oversee the quality and performance of clinical monitoring and study management activities conducted by assigned staff.
- Provide guidance on clinical trial execution, monitoring processes, and regulatory compliance.
- Identify quality risks, performance issues, and operational challenges, implementing corrective and preventive action plans as needed.
- Ensure compliance with ICH-GCP guidelines, local regulations, SOPs, and client requirements.
Client Relationship Management
- Serve as a trusted partner and key point of contact for clients, maintaining strong relationships and ensuring exceptional customer service.
- Participate in client meetings, governance discussions, resource planning reviews, and operational performance reviews.
- Support demand management activities by anticipating client needs and aligning resources to meet project requirements.
- Collaborate with internal stakeholders and clients to address operational challenges and drive successful study outcomes.
Continuous Improvement
- Contribute to departmental and organizational initiatives focused on process improvement, operational efficiency, and quality enhancement.
- Support implementation of best practices across Clinical Operations.
Required Qualifications
- Bachelor's degree completed in a Health Sciences discipline.
- Minimum of 7 years of experience in Clinical Research within a CRO, pharmaceutical company, biotechnology company, or related healthcare environment.
- Strong experience in Clinical Monitoring (CRA role or equivalent) and oversight of clinical trial execution.
- Availability to travel.
- Fluent English (spoken and written) is required. Ability to lead business discussions, client meetings, and presentations in English.
- Proven experience leading clinical research projects and managing operational study delivery.
- Demonstrated experience working directly with sponsors, clients, and external stakeholders.
- Experience managing client demands, resource planning, and customer expectations.
- Previous people management experience is highly preferred.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.