Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Assurance Architect within PNC's C&IB organization, you will be based in Pittsburgh, PA or Dallas, TX.

Position Summary
We are seeking a highly experienced QA Architect to lead the transformation of Quality Engineering through advanced automation, AI-driven testing strategies, and modern engineering practices. This role will define and implement enterprise-scale test architectures, establish automation standards, champion AI-enabled quality solutions, and drive shift-left quality across Agile delivery teams.

The ideal candidate combines deep expertise in software testing and automation frameworks with hands-on experience leveraging Generative AI, Agentic AI, predictive analytics, and CI/CD technologies to improve software quality, delivery velocity, and operational excellence.

Key Responsibilities

Quality Engineering Strategy & Architecture
• Define and implement enterprise-wide QA architecture, standards, and best practices.
• Establish scalable automation frameworks supporting UI, API, database, cloud, and event-driven applications.
• Drive Quality Engineering transformation initiatives aligned with Agile and DevOps practices.
• Architect testing solutions that support continuous integration, continuous testing, and continuous delivery.

AI-Driven Quality Engineering
• Lead adoption of AI-powered testing solutions including:
o Automated test case generation
o Intelligent defect prediction and triage
o Self-healing automation frameworks
o Autonomous regression testing
o AI-assisted root cause analysis

• Evaluate and implement GenAI and Agentic AI capabilities within the QE lifecycle.
• Develop strategies leveraging tools such as GitHub Copilot, AI test generation platforms, LLM-based testing solutions, and predictive analytics.
• Partner with engineering teams to identify opportunities where AI can improve productivity, coverage, and quality outcomes.

Test Automation Leadership
• Design and maintain enterprise automation architectures utilizing some of the in house capabilities such as :
o Playwright
o Selenium
o Cypress
o REST Assured
o Appium
o JMeter/Gatling

• Establish reusable automation patterns, libraries, and accelerator frameworks.
• Improve automation coverage, reliability, maintainability, and execution efficiency.
• Lead automation of functional, integration, regression, accessibility, performance, and API testing.

DevOps & CI/CD Integration
• Integrate automated quality gates into CI/CD pipelines.
• Partner with development teams to enable shift-left testing practices.
• Implement quality metrics, automated reporting, and release readiness dashboards.
• Design testing strategies for cloud-native and microservices-based architectures.

Engineering Leadership
• Mentor and coach QE Leads, Automation Engineers, and Test Architects.
• Conduct architecture reviews and provide technical guidance across teams.
• Establish Communities of Practice for Automation, Performance Testing, AI, and Quality Engineering.
• Influence senior technology leadership through engineering roadmaps and innovation proposals.

Quality Governance & Metrics
• Define KPIs and maturity models for:
o Automation adoption
o Defect leakage
o Test execution efficiency
o AI utilization
o Release quality
• Drive root cause analysis and continuous improvement initiatives.
• Ensure compliance with enterprise risk, audit, and regulatory requirements.

Required Qualifications

Experience
• Multiple years of Quality Engineering experience.
• 5+ years designing enterprise automation frameworks.
• 3+ years leading QA architecture or principal automation engineering initiatives.
• Experience implementing AI-enabled testing solutions in large-scale environments.

Required Technical Skills
Automation
• Playwright
• Selenium WebDriver
• Cypress
• Appium
• REST Assured
• Postman
• Cucumber BDD

Programming
• Java
• Python

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Responsible for development and support of processes, practices and tools necessary to produce quality products/services and to manage risk.
• Researches and recommends hardware and software purchases for software quality assurance program. Selects and implements formal QA methodologies.
• Architects and implements agile testing practices and tools. Evaluates, recommends and implements enterprise-wide defect-tracking software.
• Assists in planning and estimation of Quality Assurance support for new programs and projects. Conducts audits and reviews.
• Supports Quality Assurance specialists on programs or projects. Conducts program reviews and complex process audits.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Competitive Advantages, Cucumber Testing Framework, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning (ML), Risk Assessments, Selenium, Technical Knowledge

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Emerging Technologies, Influencing, IT Architecture, Process Management, Software Development Life Cycle, Software Product Design/Architecture, Software Quality Assurance And Testing

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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