Sr. Analyst - SS Accounting - Accounts Receivable -Cash Collections

What Drives Success

The Senior Analyst – Collections and Credit is responsible for managing credit risk, driving efficient collections, and ensuring timely order-to-cash execution across a portfolio of clients.

This role includes managing order holds, resolving disputes and deductions, coordinating with cross-functional teams, and supporting timely cash application.

The position ensures timely cash inflow, minimizes bad debts, and supports business growth through sound credit and collections practices.

Credit Risk Management

• Evaluate customer creditworthiness using financial statements, credit reports, and market data.
• Recommend and review credit limits and payment terms.
• Monitor high-risk accounts and escalate potential issues promptly.

Order Management & Hold Resolution

• Manage order holds in a timely manner to ensure minimal impact on business operations and customer experience.
• Review and release holds based on credit policy and risk assessment.
• Collaborate with Sales, Credit, and Operations teams to resolve order-related issues.

Collections Operations

• Conduct collection calls and follow-ups (inbound and outbound) to ensure timely payments.
• Handle customer inbound calls and emails related to billing, payments, and account queries.
• Implement strategies to reduce Days Sales Outstanding (DSO).
• Ensure adherence to collection targets and timeliness of cash inflows.

Dispute & Deduction Management

• Investigate, resolve, and close customer disputes and deductions in coordination with relevant stakeholders.
• Track root causes and drive corrective actions to prevent recurrence.
• Maintain clear documentation and audit trail for all dispute resolutions.

Cash Application Coordination

• Coordinate with Cash Applications team for unapplied remittances and payment discrepancies.
• Ensure timely resolution of unidentified or misapplied cash.
• Support reconciliation between customer payments and open receivables.

Reporting & Compliance

• Prepare AR aging analysis, collection dashboards, and credit risk reports.
• Ensure compliance with internal credit policies and external regulations.
• Maintain accurate documentation of credit approvals, order holds, disputes, and collection activities.

Stakeholder Engagement

• Collaborate with Sales, Operations, Credit, Cash Applications, and Finance teams to resolve issues and support business objectives.
• Liaise with customers for account resolution, payment delays, and query management.
• Contribute to process improvements and efficiency enhancements.

What We Are Looking For

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 5–7 years of experience in credit analysis, collections, and Order-to-Cash processes.
• Strong experience in managing disputes, deductions, and order holds.
• Proficiency in Microsoft Excel and ERP systems (e.g., SAP, Oracle).
• Excellent communication, negotiation, and problem-solving skills.
• This is a permanent NAM shift role aligned to North American business hours