Skip to main contentMotorola Solutions values your privacyOur website is set to allow cookies. We use cookies to improve your website experience, the products and services we offer and to make your digital experience personalized to you. Learn more about the cookies we use on our website using this tool. You can set your cookie personal preferences. By using our site, you are accepting our Cookie Policy.Read Full Privacy MessageDeclineAccept CookiesSign InTechnical System Manager page is loadedTechnical System ManagerApplylocationsPennsylvania Remote Worktime typeFull timeposted onPosted 12 Days Agojob requisition idR66530Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewMotorola Solutions, a trusted global partner for over a century, ensures peak performance of mission-critical government and enterprise operations. Our Managed & Support Services organization manages hundreds of networks worldwide, dedicated to delivering exceptional reliability, continuity, and risk reduction. We pride ourselves on maintaining seamless service delivery, driving technical excellence, and ensuring our customers have the robust, state-of-the-art communications architecture they need to keep their operations moving safely and efficiently.Job DescriptionAs the Technical System Manager, you will serve as the primary onsite point of contact and communications consultant for our Enterprise customer. You are the face of Motorola Solutions, ensuring seamless service delivery, contract compliance, and superior customer satisfaction.The Technical System Manager will be responsible for delivering on Motorola Solutions Maintenance Agreements by coordinating with the local service providers, 3rd Party Partners, other MSI Service Organizations and the customers in all maintenance activities for this customer.Responsibilities include everyday maintenance and knowledge transfer on Motorola Land Mobile Radio Products. This equipment is state of the art Astro 25 trunking and 3rd party products.Manage and lead day to day activities in meeting Motorola Solutions contractual commitments documented in the Maintenance Agreements with the customers. Verbalize and communicate concepts, recommendations and strategies to the end customers.Assist in the design, troubleshooting and maintenance of the customer’s radio network. Understand Motorola RSS/CPS software and how to program subscribers and infrastructure equipment.Knowledge of Motorola Infrastructure Technologies to include Motorola Astro 25 cores, MCC console line and 3rd party partners and networking equipment.Responsibilities include optimization and support of complex communication systems.Provide technical support of specialized systems and product applications including troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. Program, configure, optimize, test and document complex communications systems.Provide weekly reports of activities and accomplishments.Manage Storm Response efforts and escalation proceduresBe available for after hours response during critical customer impacting outages as needed.Remotely diagnose system failure and facilitate call management as applicableMust have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network...
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