Program Management Director, Commercial Cloud Operations

Oracle Cloud is the first public cloud built from the ground up to be a better cloud for every application. By rethinking core engineering and systems design for cloud computing, we created innovations that solve problems that customers have with existing public clouds. We accelerate migrations of existing enterprise workloads, deliver better reliability and performance for all applications, and offer the complete services customers need to build innovative cloud applications. 

Oracle Cloud Infrastructure is a smart, motivated, and diverse group that is focused on bringing the world’s most important work to OCI. We build and operate all our cloud regions to be reliable and high-performance. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission.

You must be leader who is passionate about operations and the customer experience. You should be comfortable supporting distributed systems that interact with a variety of services. You should enjoy building effective organizations, coaching and mentoring, and representing your organization to senior leadership. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn. 

We offer unique opportunities for smart, hands-on leaders with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer's business critical applications.

Responsibilities

Responsible for managing Oracle Cloud support and operations team in the zone/geography to support our customers. 

Responsible for day-to-day cloud ops execution, 24/7 coverage, capacity management, consistent response/structures, and streamlined support of Cloud Regions in Israel.

• Build and develop teams of cloud operators and site reliability engineers, providing both technical and leadership expertise and ensuring the highest levels of performance.
• Help launch dedicated cloud operations in new cloud regions.
• Apply a data and metrics driven approach to constantly improve all cloud operations processes and procedures.
• Assist & manage relationships with external vendors & contractors.
• Publish monthly operations scorecards for each cloud region.
• Assist in implementing service methodologies that include incident management, problem management, change management, capacity management.

 

Year One Critical Success Factors

• Support the business growth objectives.
• Maintain stable operations month over month.
• Maintain ongoing efficiency gains.
• Successfully launch new regions without delays, oversee hiring and training of new staff.
• Achieve operational parity with commercial cloud regions.

Requirements

• This role is open to Israeli nationals only.
• This role will involve the successful applicant working on public sector projects which may require security clearance being obtained and maintained as a condition of employment. Candidates applying for this role must be willing to provide necessary personal details for the application and maintenance of necessary security clearance.
• Data-driven leader with direct relevant experience leading the delivery of cloud services at scale.
• Deep understanding of sustaining engineering, operations, customer support, integrations, plus building tooling and automation.
• Customer-centric leader with experience supporting cloud business in Israel with a strong focus on enterprise-level operations and support.

 

#LI-DNI

Minimum Qualifications:  A minimum of 10 years combined experience with project management, data analysis and direct business experience within a specialized function.  6 or more years of successful management experience including 2 or more years as a second level manager.  Preferred Qualifications:  Bachelor's degree in Business Administration, Management or related field.  PMP / Scrum Master certification.  Proven ability to work cross-functionally with functional and technical teams.  Experience with building and managing reporting tools to support Programs, such as scorecards and KPI metrics to further drive insights around our program strategy.  Demonstrated ability to balance quantitative and qualitative metrics to provide a holistic viewpoint. Expert level experience with Excel, creating dynamic pivot reports and data visualization. Ability to influence through data visualization and interpretation. Must be self-directed and able to work independently as well as in a team environment. Must be comfortable working in ambiguous situations. Excellent interpersonal skills. Depending on the job there may be additional minimum requirements and/or preferred qualifications.