Director, Founder's Office (Talent & Performance)

Zapp
Posted Jun 23, 2026
This website uses cookies to ensure you get the best experience. Zapp and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Accept these cookies Decline all non-necessary cookies Skip to main content Career menu Employee Log in as employee Candidate Log in to Connect Homepage justzapp.com Share page Facebook X LinkedIn Mail People & Org · HQ Director, Founder's Office (Talent & Performance) Apply for this job Director, Founder’s Office (Talent & Performance)Nine Elms, London - Full-time (5 days a week on-site)Zapp is building something challenging with a team that holds itself to impeccable high standards. As Talent & Performance Lead, you will own the engine that keeps the standards high.This is not a people operations role. It is a high-performance organisation role. You will report directly to the Director of Growth and Strategy and work closely with the founder and leadership team to make Zapp the kind of organisation that attracts exceptional people, develops them fast, and retains them by being genuinely worth staying for.If you have spent your career excelling and scaling organisations, we want to hear from you.About Zapp:Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.Key Responsibilities:What You Will OwnHigh-Performance Culture and OKR CadenceHelp shape the future of Zapp by owning the company’s quarterly OKR-setting process end-to-end: from leadership alignment through to team-level cascade, ensuring every individual understands how their work connects to the company's commercial objectives.Design and run the performance review and calibration cycles that drive genuine accountability. Honest conversations that raise the bar.Embed the Leadership Principles into how people are assessed, promoted, recognised, and managed out, making high performance a lived standard, not a stated value.Build and run the recognition and reward rhythms that make exceptional work visible, creating a culture where the best people feel seen and the bar stays high.Partner with senior leaders to coach them on performance...

Want jobs like this matched to you?

Swoopd scores fresh postings against your résumé so you only see the matches that matter.

Get started free