Client Services Co-Ordinator

Client Services Co-Ordinator Milton Keynes, UK Apply for Position Or refer someone Job Openings Client Services Co-Ordinator About the job Client Services Co-Ordinator About Serve First Serve First is redefining how businesses deliver exceptional customer experiences. We don't just collect feedback, we turn it into actionable insights, ready-made plans and automated workflows that help frontline teams respond faster, smarter and more effectively than their competition. Our AI-powered platform is trusted by some of the UK and Europe's leading enterprise brands. Our Values Our culture drives our success, we live by these four key principles: Customer First we place the customer at the heart of every decisionIntegrity Always we act with honesty, transparency and accountabilityInnovate & Simplify we challenge the status quo and seek smarter ways to workOne Team, Act Fast we collaborate seamlessly, move quickly and deliver results The Role We're looking for a proactive Client Services Co-Ordinator at ServeFirst CX, you will play a pivotal role as the bridge between our esteemed clients and our company, ensuring seamless and value-driven execution of contracted services and operations. Your dedication will be instrumental in maintaining exceptional client relationships and fostering business growth. Reporting to the Operations Manager, this role is critical in ensuring programmes are scheduled and completed in a timely, accurate and efficient manner and to the highest quality standards. Specifically, this role will Act as the primary point of contact for a portfolio of client accounts, managing day-to-day queries and requests.Coordinate with internal teams to ensure client deliverables are completed accurately and on time.Monitor account performance and service levels, escalating risks or issues before they impact the client relationship.Support onboarding of new clients, ensuring a smooth handover from sales to service delivery.Build strong working relationships with clients through regular communication and check-ins.Contribute to the continuous improvement of client service processes and procedures.Working closely with the Implementation Manager during the onboarding process to understand the client and their requirementsOnce clients are onboarded, ensure that future schedules are on time and scheduled efficientlyMonitor and ensure the timely delivery of shopper reports, following up on outstanding submissionsManage and resolve client and shopper queries, including visit-specific and general enquiriesWork with and support the mystery shopping co-ordinator to ensure full allocation of mystery visits to shoppers and proactively encourage shoppers to complete assignments About You We're seeking an experienced professional who can manage multiple accounts, coordinate internal tasks, and resolve issues proactively, while contributing to strong client retention and satisfaction. Skills Between 3 to 5 years of professional experience overseeing daily operational partnerships for major client accounts across sectors including Retail, Hospitality, Financial Services, Telecommunications, or Consumer Goods. Familiarity with Shopmetrics an advantageExcellent written and verbal communication skillsHighly organised, deadline-driven and able to manage multiple tasks simultaneouslyProactive problem solverCollaborative, commercially aware and eager to learnStrong rapport-building and interpersonal skills. Exceptional organisational skills with keen attention to detail. Why Join Serve First? Rapidly growing, fully funded UK tech startupCompetitive salaryHybrid working with HQ in Milton KeynesDedicated learning & development budgetCareer progression opportunitiesHigh-trust, values-led culture where your impact will be visible and recognised Apply for Position Or refer someone Share Facebook Line LinkedIn X (Formerly Twitter) ...