Customer Support Associate

Customer Support Associate 0-2 Bengaluru (Kormangala) Full-Time What you will be doing:Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via emailIdentify and assess customers’ needs to achieve high levels of satisfactionHandle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolutionManage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customersGuide customers on claim submission requirements, approvals, and timelinesFollow communication procedures, guidelines, and policiesTake the extra mile to engage and support customersProvide accurate product and service information while resolving customer concernsResolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution, and ensuring timely closureWhat we are looking for:Prior experience in a call center (BPO environment) is mandatoryProven customer support experience, preferably in healthcare, insurance, or hospital claim servicesStrong phone handling skills with active listening (voice process role)Fluency in English and Hindi (mandatory)Customer-first mindset with the ability to adapt/respond to different customer personalitiesExcellent communication and presentation skillsAbility to multitask, prioritize, and manage time effectivelyWillingness to work in rotational shifts with rotational week offs (6 days working) Required Skills Claims Processing Client Servicing English Customer Support Customer Success Hindi Apply for this job Share with someone awesome View all job openings