Application Support and Maintenance - Healthcare Provider(Clinical Ancillary - Radiology)
Roles & Responsibilities:
- Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
- Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs;
perform root cause analysis for recurring issues.
- Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
- Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
- Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
- Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.
Skills Description:
Skills supporting PACS administration, including DICOM routing, modality worklists, image lifecycle management, and multi‑site imaging workflows.
Ability to manage advanced visualization and post‑processing systems (e.g., 3D recon, fusion, segmentation, CAD/AI imaging analysis).
Experience integrating radiology modalities (CT, MRI, US, NM) with PACS, VNA, EMR, and diagnostic workstation environments.
Skills supporting image viewers and DICOM utilities, including zero‑footprint viewers, QA tools, and study-sharing platforms.
Understanding of radiation dose tracking, imaging protocol management, and compliance tools used in radiology quality workflows.
Ability to troubleshoot modality connectivity, HL7/ORM/ORU interfaces, exam routing issues, and radiologist workstation performance.
Experience working with Radiology systems like Visage 7, AMICAS PACS, ClickView, Enterprise Imaging, PICOM Enterprise, DynaSuite Neuro, and other similar applications