Issue Management Lead Analyst -Vice President

Single PositionExplore a Career With UsView All JobsIssue Management Lead Analyst -Vice PresidentMUMBAI, Mahārāshtra, India No longer accepting applications.Job ID26974799Date posted07/06/2026DepartmentControls Governance & OversightTechnology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals by providing technical solutions and infrastructure across the firm.T&BE manages the technology and infrastructure utilized by colleagues, safeguards the firm against cyber-attacks, and processes all financial transactions and customer requests. Our teams are dedicated to re-engineering client and partner experiences, ensuring secure, reliable, and controlled services to make Citi a simpler and more accessible bank. A key function within T&BE is the Enterprise Data Office, which oversees Citi's Data strategy and implementation, including driving consistent standards and capabilities for enterprise data management.Within T&BE, the Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance, and value across the T&BE organization. It oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology and Foundational Services functions.The T&BE Quality Assurance (QA) function, situated within the T&BE COO organization, is responsible for providing independent and objective assessment of the effectiveness, quality, and timeliness of remediation for high-severity issues and Transformation regulatory commitments across T&BE globally.This role will report to the T&BE Data Quality Assurance Director in Mumbai and will be instrumental in implementing quality assurance processes within the Enterprise Data Office globally.Key Responsibilities:Quality Assurance StrategyManage, deliver, and execute the QA mandate, ensuring consistent and clear execution of QA processes, monitoring, reporting, and escalation.Maintain common QA standards, procedures, and governance processes to create and uphold robust QA protocols.Review identified issues, gain agreement on planned actions, and provide strategic remediation paths.Collaborate with the T&BE Quality Assurance Director (QAD) and Lead (IQA) to cultivate strong partnerships across T&BE, 1st, 2nd, and 3rd line Risk and Control functions, driving accountability for remediation activities.Assist the T&BE Quality Assurance Director (QAD) and Lead (IQA) in defining and implementing future-state strategies for Data Quality Assurance.Quality Assurance ProcessesProactively support the T&BE Quality Assurance Director (QAD) and Lead (IQA) in identifying and executing strategic decisions and initiatives.Design and ensure on-time, quality execution of QA reviews across the assigned internal and regulatory issues portfolio, adhering to T&BE QA procedure. Supervise the team to ensure quality and concise QA workpapers and traceability matrix documentation. Ensure the QA workflow tool is updated with accurate and complete information.Possess expertise in data management, risk and control, along with in-depth knowledge of internal and regulatory issue remediation, Consent Order plans, and their interdependencies with other Issues/Regulatory Commitments.Drive positive change within T&BE to strengthen its risk management and control environment through successful Issue/RBCM remediation.Support T&BE QA management in escalating any concerns/observations to relevant senior stakeholders and assisting in identifying solutions.Support the T&BE Quality Assurance Director (QAD) and Lead (IQA) in publishing quality and on-time QA status reporting to T&BE leadership.Support the T&BE Quality Assurance Director (QAD) and Lead (IQA) in publishing quality and on-time QA Clearance/Non-objection memos.Support QAD and IQA Lead to effectively manage allocated resources and budgeted hours for the portfolio.Drive improvement initiatives to...