## What you’ll do:
The primary function is to provide commercial support for portfolio of customers type of project business.
* Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.
* Handles inquiries via phone, chat and email from customers and/or internal parties.
* Order management: order entry, price checking, order clearing compliant with Eaton's policies
* Complaint handling
* Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
* Handles a variety of pre-sales or post-sales service functions.
* Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
* Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
* Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
## Qualifications:
* Bachelor’s degree (BSC/BA)
* 1-3 years experience in customer support
## Skills:
* English language knowledge (minimum B2) AND German language (C1)
* Basic MS Office
* SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
* Strong communication skills (written and verbal)
* Customer Service attitude
* Strong attention to details, punctuality
* Problem solving mindset
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