Business Support Services Manager

Group Manager- Data Center Operation Business Process | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsGroup Manager- Data Center Operation Business ProcessSingapore, Singapore, Singapore +1 moreApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200041437Date postedJul 10, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionBusiness OperationsDisciplineBusiness Program ManagementRole typePeople ManagerEmployment typeFull-TimeOverviewMicrosoft’s Cloud Operations & Innovation (CO+I) powers our cloud services. As Business Support Services Manager, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our APAC infrastructure includes a large portfolio of leased and built data centers in 11 countries, housing millions of servers. Our foundation is managed by a team of subject matter experts supporting services for billions of customers and millions of businesses in Asia. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve to meet the ever-changing business demands that position Microsoft as a world-class cloud provider. As the Business Support Services Manager, you will lead a regional team of Business Analysts and DC Operations Specialist responsible for running the Business Operations transactional engine. This will include PO and Invoice management, accrual management, developing BI dashboards and driving meaningful insights into transactional data. You will also drive business process transformation using our latest AI tool suite.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. ResponsibilitiesManager, Business Operations. Lead the Transact Engine for Queries, PO and Invoice Management. Development of BI Dashboard to track operations key performance indicators. Purchase Order Management Oversee the creation, amendment, and closure of purchase orders in line with approved requisitions and procurement policy Ensure PO accuracy (pricing, quantities, terms, coding) and resolve discrepancies with requesters and suppliers Monitor open PO reports and drive timely closure of aged or obsolete POs Supplier Invoice Operations Manage the supplier invoice submission process, ensuring invoices are received, validated, and matched (2-way/3-way) accurately and on time Work closely with Accounts Payable to resolve invoice exceptions, mismatches, and payment queries Monitor invoice cycle times and reduce processing bottlenecks and error rates Support supplier onboarding and maintain accurate vendor master data Contract Approval Routing Administer the contract approval workflow, ensuring contracts are routed to the correct approvers per the delegation of authority matrix Track contract approval status, escalate delays, and maintain a complete audit trail Maintain the contract repository, including key dates, renewals, and expiry alerts Liaise with Legal, Finance, and business stakeholders to keep the approval process moving BI Dashboards & Analytics Own the delivery of BI dashboards and reporting produced by the team, providing leadership and stakeholders with visibility into procurement Define the dashboard and reporting roadmap, prioritizing requests and aligning outputs with business needs Ensure dashboards...