Technical Product Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Technical Product ManagerFull-timeCompany DescriptionWHO IS GUIDEHEALTH? Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.  As a growing and innovative organization, we operate with a high degree of agility. Employees are expected to adapt to evolving business needs, step in to support cross-functional initiatives, and contribute beyond traditional role boundaries when needed. This collaborative and flexible mindset is essential to our success. We encourage cross-training, ongoing development, and a commitment to learning across all areas of the business—ensuring we continue to grow and you continue to thrive as a high-performing, mission-driven team.Join us as we put healthcare on a better path!! Job DescriptionJOB SUMMARYGuidehealth is on a mission to make healthcare affordable for everyone, and Rose, our in-house conversational Automation tools, plays a key role in making sure that everyone who needs access to healthcare can get the attention they need. As Product Manager, you would own the end-to-end lifecycle for Rose, with use cases that range from care management to quality improvement outreach to customer service. Your history of bringing order to complexity, and your willingness to be accountable for outcomes when the path isn't obvious, will help Rose deliver on a simple promise: that every patient is seen, heard, and followed up with. In this role, you sit at the intersection of clinical operations, product development, data science, and software engineering, with the objective of scaling Rose’s capabilities across the organization.WHAT YOU’LL BE DOING:Partner with clinical operations teams (Care Management, Quality, Population Health, Customer Service) to identify, prioritize, and collect requirements for Rose’s use cases.Maintain and prioritize use cases, features, and enhancement requests, balancing clinical impact, technical feasibility, and organizational readiness.Own the project plan for Rose use cases from requirements through deployment, including timelines, milestones, dependencies, and risk mitigation.Ensure timely and clear communication of priorities and activities to leadership and cross-functional partners.Analyze performance data to identify trends, surface improvement opportunities, and inform the roadmap.Conduct regular call audits to ensure clinical accuracy, HIPAA compliance, appropriate tone, and adherence to approved scripts and conversation flows in partnership with clinical subject matter experts.Ensure all use cases comply with applicable healthcare regulations, including HIPAA, CMS, URAC, DiME, and state-specific requirements.Facilitate regular program reviews with senior leadership, providing status updates, risk assessments, and strategic recommendations.Build strong relationships across the organization to drive adoption and gather continuous feedback.QualificationsWHAT YOU'LL NEED TO HAVE:Demonstrated ability to prioritize competing initiatives, manage ambiguity, and deliver measurable outcomes in a complex, cross-functional environment.Experience standing up a complex product, shepherding it from development to implementation, and maintaining product integrity through its lifecycle.Strong analytical skills, with the ability to interpret performance data and translate insights into roadmap decisions.Proficient with coding...