Benefits Account Manager

Careers At Patriot Growth Insurance Services and Partner Agencies Current job opportunities are posted here as they become available. Back To Openings Benefits Account Manager Department: L&H - Small Group Location: Fairfax, VA START YOUR APPLICATION About BBG, A Division of Patriot Growth Insurance Services: For nearly 30 years, Business Benefits Group has remained a recognized leader in employee benefits, HR consulting, and business insurance. We have supported thousands of businesses across many industries to help to meet their goals and achieve more as a business. We remain a benefits-centric agency, bringing the tools, resources, and solutions that employers should expect to address new challenges with rising health care costs, regulatory issues, and advancements in technology. Our team of trusted advisors help to lead our clients through these challenges, and more � while also setting a high bar for our industry as a thought leader within the industry. Position Overview: We are seeking an experienced and client-focused Benefits Account Manager to manage the full lifecycle of employee benefits accounts. This role is responsible for leading renewals, coordinating open enrollment, supporting ongoing benefit administration, and providing strategic guidance to help clients meet their organizational goals. The ideal candidate is highly organized, relationship-driven, and committed to delivering a seamless client experience. This position plays a key role in supporting client retention, strengthening relationships, and ensuring accurate, timely service throughout the year. Work Arrangement: This is a full-time position reporting to our office located in Fairfax, VA with the possibility of hybrid or remote work arrangements. Professional Responsibilities: Serve as the primary point of contact for assigned employee benefits clients, providing proactive, responsive, and consultative service. Build and maintain strong client relationships by understanding organizational objectives, benefit goals, and ongoing service needs. Lead annual renewal activities, including pre-renewal planning, carrier marketing, renewal analysis, and open enrollment execution. Develop and implement carrier renewal strategies that align with client needs, budget considerations, and benefit objectives. Prepare and present renewal analyses, spreadsheets, benefit comparisons, and supporting recommendations. Create and distribute enrollment materials, benefit guides, employee communications, and other client-facing resources. Manage post-renewal implementation activities, ensuring plan changes, enrollment updates, and carrier records are completed accurately and timely. Communicate with clients, carriers, vendors, and internal teams to resolve claims, billing, eligibility, enrollment, and policy-related issues. Maintain accurate client records, renewal documentation, policy information, and account activity within agency management and CRM systems. Process new business, policy changes, additional lines of coverage, and related account servicing requests. Conduct claims reviews and identify trends, cost drivers, and opportunities to improve plan performance. Assist clients and employees with claims issues, appeals, ID card requests, benefit inquiries, and carrier coordination. Support employee enrollment updates, eligibility changes, and ongoing benefit administration. Deliver client education sessions and support benefit communication strategies that improve employee understanding and engagement. Identify opportunities to improve workflows, strengthen service delivery, and enhance the overall client experience. Qualifications and Requirements: 2+ years of experience in employee benefits, account management, or client service within the insurance industry. Active Virginia Life & Health insurance license required. High school diploma or...