Banamex - Analista de Campo de Cajeros Automáticos

Single PositionExplore a Career With UsView All JobsBanamex - Analista de Campo de Cajeros AutomáticosCIUDAD DE MEXICO, Distrito Federal, Mexico No longer accepting applications.Job ID26965253Date posted06/30/2026DepartmentOperations - CoreThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clientsIdentify opportunities to offer value added products and services while adhering to strict laws and regulation governing TelesalesCommunicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entriesFacilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as neededSupport expansive and diverse array of products and servicesAssist with ongoing Lean and process improvement projectsResolve complex problems based on best practice/precedence, escalating as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:2-4 years of relevant experienceProficient in Microsoft OfficeComprehensive knowledge of Dispute processAbility to work unsupervised and apply problem solve capabilitiesAbility to work occasional weekends to support Pega releases and COB testingWorking knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)Demonstrated analytical skillsConsistently demonstrates clear and concise written and verbal communication skillsEducation:High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Actividades:Validar que los cajeros automáticos estén en optimas condiciones (procesadores, funcionamiento, temas estéticos).Realizar desglose de registros (series y/o actividades trabajadas)Altas, Bajas y cambios de cajeros automáticos.Visita en sedes para revisión de ATMs - Atizapán, Tláhuac e Iztapalapa.Contacto con proveedores, almacén, inventarios e insumos.Requisitos:Disponibilidad para trabajo en campo; 70% vs 30% oficina.Zona de trabajo oficina: Santa Fe.Experiencia deseable en cajeros automáticos.Manejo de Excel (registros de números de series, bases de datos, tablas dinámicas, comandos, etc.)Disponibilidad de horario: 9 am a 6:30 pm (posibles guardias en sábado)Recomendaciones:Revisa y analiza el puesto de trabajo, si cumples con los requisitos postúlate.La vacante estará publicada 5 días  y tiene fecha de vencimiento para poder postular.Actualiza tu perfil en Workday y asegúrate de ADJUNTAR tu CVSalario competitivo, beneficios y prestaciones superiores. Factor de descarte: Aquellos candidatos que no cumplan con los requisitos mínimos establecidos en la publicación serán descartados del proceso de selección....