Support Software Engineer II (Remote)

Role responsibilities

The role involves maintaining system reliability by monitoring dashboards, triaging incidents, and executing data corrections. You will also act as a liaison between engineering and delivery teams to translate support trends into actionable requirements.

Requirements

Candidates should have at least 2 years of experience in software or support engineering and a bachelor's degree in computer science or equivalent. Proficiency in Javascript, TypeScript, React, and SQL is required, along with practical experience using AI productivity tools.

Key skills

Javascript, TypeScript, React, Git, Postgres SQL, GCP, AI Tools, Troubleshooting, Incident Triage, System Monitoring, Data Correction, GraphQL, Observability Tools, Banking APIs, BigQuery, Technical Documentation

Keywords

Software Engineering, Support Engineering, HSA Administration, Banking Integrations, Regulatory Compliance, Claude Code, GitHub Copilot, ChatGPT, Data Dog, Plaid, Google BigQuery, GraphQL, Postgres SQL, Google Cloud Platform, Incident Postmortems, Runbook Maintenance, Financial Services