Sales Manager (MICE) - Conrad Singapore Marina Bay

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage designated corporate accounts, develop and solicit new business, drive total hotel revenue from rooms, catering, and F&B outlets, address business needs, explore new opportunities, and expand existing business through promotional efforts and sales channels. As a Sales Manager (MICE), you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Drive overall group revenue growth in Group Room revenue and Catering revenue to meet Hotels’ sales targets and achieve individual’s Sales Incentive Plan.
• Ensure strategic sales activations and follow ups to support new business conversions and increase share of wallet from existing accounts.
• Conduct in-person sales visits, presentations (including virtual) and when appropriate, represent Hotel at industry tradeshows and events. 
• Conduct site inspections and business entertainment to support new business/ account acquisition.
• Collaborate with the revenue and business support teams to support business conversions to optimize pricing strategies and maximize profitability.
• Collaborate with Hilton Worldwide Sales offices, third party intermediaries (including DMCs and PCOs) and on-property proactive sales team to accelerate business conversions. 
• Drive revenue and customer loyalty through the Hilton Honors enrollment program.
• Coordinate closely with hotel operations teams to deliver exceptional guest experience.  
• Maintain an accurate, up-to-date database of business and follow up activities.
• Respond to all RFPs and guests’ enquiries in a timely and accurate manner.
• Qualify business opportunities, prepare and submit customized proposals in a timely manner and follow up closely.
• Contribute and participate in hotel-organised sales activities and company-led sales initiatives.
• Uphold strong brand standards, support internal quality audits, and execute any other duties required to improve business performance.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Minimum 3 years' experience in a similar role within the hospitality industry.
• Degree in Hospitality, Business, or a related discipline.
• Demonstrated ability to motivate and inspire team members.
• An innovative self-starter with confidence, resilience, and a proactive approach to problem-solving.
• Accountable and proactive in identifying opportunities and implementing improvements to enhance performance.
• Demonstrates professionalism, sincerity, and inclusiveness in building positive working relationships.
• Passionate about delivering exceptional guest experiences.
• Excellent written and spoken English communication skills to effectively communicate with guests, colleagues, and stakeholders.
• Strong presentation and communication skills.
• Good interpersonal, organisational, and planning skills.
• Able to work collaboratively with diverse stakeholders to achieve business objectives.
• Demonstrates a strong sense of ownership, urgency, and discipline to ensure tasks are completed accurately and on time.

 

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.